Customer Experience Team Lead
Helpware
Helpware is seeking a Team Lead to oversee a group of Customer Service Representatives, acting as the Tier 2 escalation point and driving operational performance. You will coach staff, monitor metrics, and ensure compliance with company and client standards. Ideal candidates have 2–4 years in customer service leadership, strong coaching skills, and proficiency with CRM and reporting tools. This full-time role is based in the US and focuses on delivering best-in-class CX. #J-18808-Ljbffr
Vacancy posted 8 hours ago
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