Customer Service Team Lead, Call Center Excellence
Barnes & Noble Booksellers, Inc.
Barnes & Noble Booksellers, Inc. is seeking a Supervisor of Customer Service to support the Sr. Mgr. and act as the “manager in charge” when the Manager is unavailable. You will be the Subject Matter Expert for the Call Center and identify opportunities to automate processes to boost productivity and meet department goals. You will lead and mentor a team of Customer Service Specialists, ensure KPI achievement, and collaborate with CS Training to keep knowledgebase current. #J-18808-Ljbffr Barnes & Noble Booksellers, Inc.
Vacancy posted 1 day ago
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