It Support Technician

IT Support Technician (Tier 1 Help Desk)Job Details

Job Title: IT Support Technician (Tier 1 Help Desk)

Location: Brentwood, TN

Work Arrangement: Hybrid

Employment Type: Contract-to-Hire

Contract Duration: 6 Months

Job Overview

We are seeking an IT Support Technician to join a growing IT Operations team supporting internal employees in a Microsoft Windows environment. This role is ideal for someone with Help Desk or Desktop Support experience who is passionate about delivering exceptional customer service and eager to expand their technical skills.

The IT Support Technician will serve as the first point of contact for end users, providing troubleshooting assistance, hardware support, asset management, and onboarding support. The ideal candidate is professional, communicative, highly organized, and motivated to grow within IT Operations.

Key Responsibilities

• Serve as the primary point of contact for employees requiring technical support.

• Respond to and resolve Help Desk tickets and phone-based support requests.

• Troubleshoot Windows operating systems, connectivity issues, and common end-user technical problems.

• Configure, image, deploy, and maintain laptops, desktops, and peripheral equipment.

• Support onboarding processes by preparing devices and technology resources for new employees.

• Receive, ship, track, and document IT equipment for remote and onsite employees.

• Maintain accurate asset inventory and hardware documentation.

• Record incidents, requests, and resolutions within the organization's ticketing system.

• Escalate complex technical issues to senior team members when appropriate.

• Provide support for Microsoft 365 and Office 365 user-related issues.

• Assist with user account administration and basic Active Directory tasks.

• Deliver a high level of customer service while maintaining professionalism and clear communication.

• Support operational initiatives related to process improvement and automation opportunities.

• Collaborate closely with IT Operations team members to ensure a positive end-user experience.

Required Qualifications

• Experience providing Tier 1 Help Desk, Desktop Support, or Technical Support.

• Strong troubleshooting skills in Windows-based environments.

• Experience supporting Windows 10 and related desktop technologies.

• Excellent customer service and communication skills.

• Experience working with ticketing systems such as Zoho, ServiceNow, or similar platforms.

• Ability to document incidents, requests, and resolutions accurately.

• Experience with hardware deployment, configuration, imaging, and support.

• Strong organizational skills and attention to detail.

• Ability to support both onsite and remote employees.

• Ability to work independently while collaborating effectively within a team environment.

• Demonstrated willingness to learn new technologies and processes.

Preferred Qualifications

• Exposure to Microsoft 365 administration.

• Familiarity with Active Directory user management.

• Experience with hardware asset management and inventory tracking.

• Experience shipping and receiving equipment for remote employees.

• Interest in automation, process improvement, or systems administration.

• Previous experience in a healthcare or highly regulated environment.

Schedule, Location, and Work Environment

• Hybrid work environment based in Brentwood, Tennessee.

• Standard business hours.

• Combination of onsite equipment handling and remote employee support.

• Collaborative and growth-oriented IT Operations team.

• Opportunity to gain exposure to multiple areas of IT including support, asset management, Microsoft 365 administration, and operational process improvement.

Why Join Us?

• Opportunity to join a rapidly growing organization with long-term career potential.

• Exposure to a broad range of IT responsibilities beyond traditional Help Desk support.

• Collaborative team environment focused on learning, development, and internal growth.

• High-visibility role with meaningful impact on day-to-day employee productivity.

• Contract-to-hire opportunity with a strong focus on long-term success and career advancement.

Job Type & Location

This is a Contract to Hire position based out of Brentwood, TN.

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Brentwood, TN.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Brentwood,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.