Director of Operations

Leadership Expectations Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork. Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members. Conduct regular performance evaluations and create action plans for employee growth and improvement. Foster clear communication and delegation within the management team to ensure operational success. Operational Management Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards. Ensure smooth operation during peak times and non-peak times. Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting. Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations. Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions. Qualifications Minimum of 2-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant. Strong understanding of restaurant operations, financial management (P&L), and labor optimization. Proven track record of leading large teams in a fast-paced environment. Excellent communication, problem-solving, and organizational skills. Ability to multitask, stay calm under pressure, and ensure service quality during peak hours. Proficiency in Chick-fil-A’s operational systems and standards (preferred but not required). Passion for customer service and community engagement. Result-oriented with a highly competitive spirit Ability to work a flexible schedule, including nights, weekends, and holidays. Benefits Competitive pay Opportunities for career growth Health insurance contributions 401k contributions Paid time off Scholarship Opportunities Employee meals Ongoing investment in leadership development Thank you for your interest in Chick-fil-A Matteson (IL) Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr Chick-fil-A