Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include playing a pivotal role in hotel sales efforts, touring the operating departments daily, conducting weekly staff meetings, meeting all financial review dates, ensuring the cleanliness and maintenance of the physical property, ensuring that employees are attentive, friendly, courteous and efficient in their interactions, forecasting the hotel's financial position, preparing and conducting all management interviews, performing Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining all management personnel, performing any other duties as requested by the Vice President or Regional Director of Operations, ensuring that all employees receive fair and equitable treatment, meeting clients on the property, being in the public areas during peak times, ensuring procedures for handling of the hotel safe are followed, and ensuring monthly credit meetings are conducted.

Qualifications include at least 5-6 years progressive experience in a hotel, long hours sometimes required, maintaining a warm and friendly demeanor at all times, effectively communicating both verbally and written, multitasking and prioritizing departmental functions to meet deadlines, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, understanding and evaluating complex information, maintaining confidentiality of information, and being able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.