Bartender Consumption Lounge

Planet 13 Consumption Lounge Bartender

The Lounge bartender plays a key role in enhancing the guest experience within the consumption lounge. Responsibilities include, but are not limited to, providing exceptional guest service at the bar, preparing and serving craft cannabis-infused and standard cocktails, and supporting the service well for floor servers, greeting guests, evaluating tolerance levels, assessing sobriety, recommending cannabis products, offering cannabis education, serving cannabis products, managing table-related tasks (seating/serving/bussing), completing sales transactions, and handling guest payments. It is crucial to adhere to all state compliance standards, such as providing relevant product labels, communicating order and table totals to customers, and ensuring excellent customer service in all guest interactions. Essential duties and responsibilities include the following. Other duties may be assigned.

• Provide friendly, knowledgeable, and compliant service to guests seated at the bar.
• Take cannabis and beverage orders directly from guests and accurately process transactions.
• Prepare and serve all cocktails, mocktails, and infused drinks to specification.
• Support servers by preparing beverages for the service well in a timely manner.
• Maintain full compliance with all cannabis regulations, including ID verification, product tracking, and dosage control.
• Ensure adherence to health and safety codes, including sanitation and hygiene standards.
• Wash, sanitize, and polish all glassware daily.
• Stock and organize ice, fruit, garnishes, mixers, and bar tools throughout each shift.
• Restock inventory and communicate low stock or product needs to management.
• Always maintain a clean and organized bar area, including countertops, sinks, and storage.
• Handle cash, debit, and digital payments accurately and responsibly.
• Balance cash drawer and reconcile payments at end of shift.
• Follow all standard operating procedures (SOPs) and compliance guidelines.
• Communicate effectively with team members and assist with opening and closing duties.
• Uphold a positive and professional lounge atmosphere.
• Greeting guests as they are seated in the lounge.
• Providing water to all guests who are seated within the lounge.
• Evaluate guest cannabis experience levels.
• Assess guest sobriety levels.
• Educate guests on cannabis, terpenes, cannabis products, lounge offerings, devices, and regulations.
• Taking and submitting guest orders via Dutchie.
• Carrying multiple cannabis product and cannabis cocktail orders to tables and serving to guests.
• Conduct tables touches to uphold customer service standards.
• Deliver cannabis products, cannabis cocktails, merchandise, and smoking apparatuses to guests at bar.
• Educate guests on proper use of smoking apparatuses.
• Stay informed about all menu offerings within the lounge and catering menu.
• Maintain accurate data on lounge destruction log.
• Building and setting up profiles on Dutchie.
• Updating all steps during the process on applicable software program applications.
• Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.
• Address customer questions about the price and use of cannabis products/merchandise during tableside consultations.
• Stays up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical, retail, and/or lounge sales.
• Comply with all cash handling policies and procedures.
• Maintain a clean and organized work environment, cleanliness of all surfaces within lounge floor and register areas.
• Removes and records the amount of cash in register at end of shift.
• Reports all issues to management.
• Maintain professional appearance, and adhere to all company policies regarding dress code, personal hygiene, and appearance.
• Perform daily opening and/or closing procedures.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Continuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills. Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies. Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long/additional hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; asks for and offers help when needed. Innovation - Meets challenges with resourcefulness. Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Planning/Organizing - Uses time efficiently. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 1 year bartending or barback experience (cannabis lounge or craft cocktail experience preferred).
• Knowledge of mixology, cannabis-infused products, and compliance protocols.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Must be at least 21 years old and hold any required state cannabis permits or certifications.
• Strong attention to detail and cleanliness standards.
• Reliable, punctual, and team-oriented.

Certificates, Licenses, Registrations Must possess a Nevada Consumption Agent work card and be 21 years of age or older. Must possess a Nevada Food Handler Safety Card. Possession of ServSafe Food Safety Management certification preferred. OSHA 10 certification required within 6 months of start date. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status, or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone's direct deposit information, and their banking login and password. Planet 13's Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.