Front Desk Agent

Job Description

Job Description

Job Summary

As a Front Desk Agent, you’ll be one of the first and most important points of contact for our guests. You’ll help create a warm, welcoming experience from arrival through departure while ensuring every interaction reflects our commitment to exceptional hospitality.

In this role, you’ll support day-to-day front desk operations, assist guests with their needs, and contribute to both outstanding service and the hotel’s overall success.

What You’ll Do

• Welcome guests and efficiently manage check-in and check-out procedures.
• Provide friendly, knowledgeable assistance and respond to guest questions and requests.
• Recommend local attractions, activities, restaurants, and other experiences.
• Safely store and retrieve guest luggage as needed.
• Answer incoming calls and direct guests to the appropriate department or team member.
• Take and manage reservations by phone.
• Coordinate transportation and other guest services.
• Maintain accurate records of guest arrivals, departures, and related information.
• Work collaboratively with other hotel departments to ensure a seamless guest experience.
• Handle multiple priorities while maintaining a high level of professionalism and attention to detail.
  

What You’ll Bring

We’re looking for someone who genuinely enjoys helping people and takes pride in creating memorable guest experiences. The ideal candidate will have:

• Excellent customer service and communication skills.
• Strong problem-solving and interpersonal skills.
• Exceptional organizational abilities and attention to detail.
• The ability to multitask effectively in a fast-paced environment.
• Strong time-management skills and a sense of urgency.
• Basic computer proficiency and accurate typing skills.
• A dependable, professional, and positive approach to work.
• Flexibility to work weekends and holidays.