Technical Support Representative II

At Old Dominion, we don't just move freight-we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Responsible for supporting the fleet of PC's, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.

Primary Responsibilities

• Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
• Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
• Maintain system images using currently available imaging tools/techniques
• Build/prepare new system images for new hardware rollouts
• Reimage system with hardware failures
• Handle warranty and non-warranty parts replacements
• Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution
• Provide 3rd level technical support
• Diagnose and repair Windows Desktop software
• Install software as required
• Scan for and remediate security vulnerabilities
• Recommend proven vulnerability remediations for application to broader audience
• Maintain asset list of retired/recycled inventory
• Provide updates to leadership on treads and/or recurring issues with hardware and software

Job Qualifications

Education:

• High School Diploma or equivalent

Experience:

• 3 years of experience providing technical support
• Knowledge of all major computer brands, their warranty processes and replacement policies
• Knowledge of software, technologies, and applications
• Excellent verbal and written communication skills
• Strong interpersonal skills

Working Days:
Shift and hours to be determined.

Working Shift:
Shift and hours to be determined.

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.