Bilingual Collections Specialist

Debt Collector (Bilingual Collections Specialist) Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company. The company offers customers a comprehensive, end‑to‑end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third‑party asset owners and retail customers. Location and Compensation Location: Houston, TX (100% onsite). Compensation: $22 per hour. Schedule: Full time, 40 hours per week (Call Center hours Monday‑Thursday 8:00 am to 7:00 pm, Fridays 8:00 am to 6:00 pm). No weekends. The role includes a structured 2‑week training schedule (Monday‑Friday, 8:00 am to 6:00 pm). Key Responsibilities Communicate with customers via inbound/outbound phone calls. Manage assigned accounts and plan courses of action to recover outstanding debts. Update account status and database regularly. Validate customer information including addresses, contact information, and authenticate the correct parties. Review terms of sales and agreement documents and explain them to customers to increase understanding of contract obligations. Adhere to FDCPA, state and federal laws and regulations. Comply with policies and procedures as required. Locate customers using skip‑trace sites, the internet, and credit bureau data. Work from multiple servicing platforms to investigate and resolve discrepancies. Communicate effectively with internal and external partners. Comply with requirements when legal action is unavoidable. Requirements High School diploma or GED required. Minimum 2 years of collections experience. Computer/technical knowledge to change, add, or delete information in servicing platforms. Ability to solve problems quickly and efficiently for the best interest of the company and customer. Knowledge of FDCPA regulations. Critical thinking skills. Basic understanding of consumer agreement documents. Typing speed of at least 30 words per minute with no grammatical errors. Proficiency in Microsoft Word, Excel, PowerPoint, and email. Strong math skills. Ability to partner well with teammates and other departments. Ability to work unsupervised after the initial training phase. In addition, bilingual in Spanish is a plus. Desirable Skills Good attendance. Ability to adapt to changes. Customer service orientation. Problem‑solving ability. Education A high school diploma is required for this role. Benefits Spruce Power offers competitive benefits and a collaborative, purpose‑driven, high‑energy culture. Equal Opportunity Employer We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr Spruce