Accounts Receivable Specialist

Description COMPANY OVERVIEW Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide. Position Summary The Accounts Receivable Specialist supports the day-to-day AR needs of Heritage Carpet & Tile and works closely with customers, Sales, Project Managers, Operations, and Finance. This role is responsible for assigned customer accounts across billing, collections, cash application, and month-end activities, with a strong focus on accuracy, follow-through, customer service, and timely issue resolution. Primary Responsibilities Manage assigned customer accounts from billing through collection and cash application. Monitor accounts receivable aging, identify past-due balances, and follow up with customers on open items. Create and send customer invoices and statements; verify job/PO information, bill-to details, supporting documentation, and other billing information for accuracy. Investigate and resolve billing discrepancies, short payments, deductions, tax questions, missing invoices, and other customer account issues. Coordinate with Sales, Project Managers, and Operations to obtain information needed for timely and accurate billing and collection. Process and apply daily cash receipts, including ACH, wire transfers, bank drafts, and credit card payments. Research unapplied cash and missing remittance information and ensure payments are applied to the correct customer and account. Maintain clear documentation of customer follow-up, disputes, payment commitments, and unresolved items. Prepare credit memos, refunds, and write-offs with appropriate supporting documentation and approval. Support credit limit override requests and other customer account decisions in accordance with company procedures. Month-End & Reporting Support month-end close activities related to accounts receivable, including aging review, account reconciliations, reserve analysis, and other required reporting. Review assigned accounts for unusual or aged balances and escalete issues that may affect collection, bad debt, or month-end reporting. Provide weekly/monthly reporting and updates on assigned accounts as requested. Support audit requests, account research, and special projects related to Accounts Receivable. Create and maintain account-specific procedures and support ongoing process improvements within the AR function. EDUCATION, EXPERIENCE & QUALIFICATIONS List only the minimum qualifications necessary to perform the role successfully upon hire. Qualifications should generally be listed in the following order: 2-4 years of accounting, accounts receivable, billing, collections, or related experience preferred. Associate or bachelor's degree in Accounting, Finance, Business, or a related field preferred; relevant experience may be considered in place of a degree. B2B collections experience in a high-volume environment is a plus. Construction or project-based accounting experience is a plus, particularly experience with the Order-to-Cash cycle. Preferred Qualifications Strong ownership and follow-through - someone who sees an issue through to resolution. Detail-oriented with strong analytical, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy. Strong written and verbal communication skills and the ability to work effectively with customers and employees at all levels. Team-oriented and willing to work across Accounting and Operations to solve problems. Strong Excel, Outlook, Word, and Teams skills. ERP/accounts receivable experience preferred. Success in the Role Accurate and timely billing and cash application. Consistent follow-up and reduction of aged receivables and unresolved account issues. Clean, well-supported AR balances at month-end. Strong partnership with customers, Operations, and the Accounting team. Ability to learn the HCT business and take on additional responsibility over time. PHYSICAL DEMANDS Stationary Position: Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday. Mobility : Ability to move throughout offices, warehouses, job sites, or operational environments to access materials, equipment, files, and team members. Positioning : Ability to stand, walk, bend, stoop, kneel, crouch, crawl, climb, reach, and work in various positions as required by the role. Manual Dexterity : Ability to operate computers, mobile devices, office equipment, tools, machinery, or other job-related equipment. Repetitive Motion : Ability to perform repetitive hand, wrist, arm, finger, or keyboard movements throughout the workday. Communication: Ability to effectively communicate and exchange accurate information with customers, associates, vendors, subcontractors, and other stakeholders. Vision: Ability to read, review, inspect, identify, measure, evaluate, and analyze information, documents, products, workmanship, or equipment as required by the role. Hearing: Ability to hear, understand, and respond to verbal communication, equipment sounds, alarms, or other workplace signals. WORK ENVIRONMENT Office: Work is performed in a professional, climate-controlled office environment with moderate noise levels. Team Collaboration: Frequent interaction with customers, associates, subcontractors, vendors, suppliers, leadership, and cross-functional teams. Environmental Exposure: May be exposed to varying weather conditions, temperature fluctuations, dust, noise, vibration, humidity, or other environmental conditions depending on the role. Operational Demands: Role may require meeting deadlines, managing multiple priorities, supporting time-sensitive business needs, and occasional evening or weekend work. Safety: Requires adherence to company safety policies, procedures, and applicable workplace safety requirements. OUR BENEFITS Health Insurance (Medical, Prescription, Dental, and Vision) Life Insurance Paid Holidays and Time Off 401(k) Plan with company matching ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email View email address on click.appcast.io. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed. #J-18808-Ljbffr Artisan Design Group