Manager, Center Administrator

Become a part of our caring community Location Address Conviva Senior Primary Care office located at: 388 W Little York, Houston, TX 77076 You will report to Associate Operations Director, Clinic/Center Administration Main Responsibilities Leadership & Operational/Organizational Management Oversee operations within a multi‑physician office or clinical group, maintaining an owner‑operator mindset and leading by example. Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. Ensure adherence to state and federal regulations. Plan and complete staff meetings, demonstrating financial knowledge and managing Profit & Loss (P&L) to connect strategy with results. Manage front‑of‑house and back‑office operations, ensuring the center is clean, organized, and welcoming. Manage center associates ensuring staff, onboarding new associates, including providers, and provide ongoing training. Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers. Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. Foster collaboration and communication with colleagues, patients, and partners. Help with administrative responsibilities such as expense reporting, new provider hiring/onboarding, license/credentialing management, and scheduling. Clinical/Patient Management Commitment to creating patient‑centric environments and promoting a culture of care and connection. Provide service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision‑making. Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition. Integrate Value‑Based Care (VBC) principles into daily operations. Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. Collaborate with providers on patient terminations in compliance with regulations. Dyad Partnership Collaborate with clinical dyad partners, meeting to agree on clinical and operational goals and building teams with clinical and operational staff. Maintain regular communication to agree on performance, strategies, and team management. Ensure unified decision‑making and messaging for cohesive leadership. Work together towards common goals that support the mission, vision, and values, along with patient experience outcomes. Manage clinic/market dynamics and engagement interdependently. Communicate incentive plans. Develop provider engagement strategy plan to reduce turnover, improve provider satisfaction and burnout. Required Qualifications You will work on‑site at assigned Center(s). You have 5+ years of operational leadership experience within a multi‑physician office or clinical group, including front‑of‑house management and clinical operations, and direct leadership experience mentoring teams. You have primary care experience, full‑risk VBC experience, and knowledge of state and federal healthcare regulations. Experience with Electronic Medical Record (EMR) or Health Information Management (HIM) systems and knowledge of several software tools. Promote interface with different people, internally and externally, including physicians, office staff, hospital executives, medical groups, IPAs, community organizations, and other health plan staff. We consider the job patient‑facing and make it part of Humana’s tuberculosis (TB) screening program; candidates selected for this job will be screened for TB. Candidates selected for this job will require adherence to Humana’s flu‑vaccine policy. Current CPR certification associates working in the State of Florida will need ACHA Level II background clearance. Other Qualifications Bachelor’s degree in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of healthcare administration/leadership experience. Basic knowledge of population health strategy. Familiarity with Medicare. Experience managing a budget of $500,000. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full‑time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job‑related skills, knowledge, experience, education, certifications, etc. $78,200 - $107,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination and rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Compliance and Accessibility Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services and accessibility resources. #J-18808-Ljbffr Humana Inc