Account Manager

Job Summary

Responsible for developing and managing client relationships to drive new business, revenue growth, and customer retention. Identifies client needs, proposes tailored solutions, and builds long-term partnerships while maintaining a strong sales pipeline and achieving performance targets.

Essential Duties & Responsibilities

• Develops and maintains a strong sales pipeline to achieve monthly, quarterly, and annual sales targets
• Expands business within existing accounts and identifies new opportunities for growth
• Builds and maintains long-term relationships with clients through regular engagement
• Identifies customer challenges and recommends appropriate solutions
• Prepares and delivers presentations tailored to customer needs and business objectives
• Manages account renewals and identifies upsell and cross-sell opportunities
• Maintains accurate records of sales activities, forecasts, and account strategies using CRM systems
• Handles escalations related to customer issues and ensures timely resolution
• Stays informed on market trends and competitor offerings
• Collaborates with internal teams to develop and execute sales strategies

Minimum Requirements

• Minimum 3+ years of experience in enterprise or solution-based sales
• Proven track record of meeting or exceeding sales targets
• Strong communication, presentation, and relationship-building skills
• Ability to understand and communicate technical solutions effectively
• Experience using CRM tools (e.g., Salesforce)
• Knowledge of cloud, infrastructure, or related technology solutions preferred
• Ability to work with senior stakeholders and manage multiple accounts