Associate Restaurant Manager

Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal Points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift‑to‑shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties and on an ongoing basis trains employees, responds to customer service needs and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM’s that do not show progress toward an Individual Development Plan within the first year are subject to demotion or termination. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer‑focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensures that food safety standards are met. Financial Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and is the principal interface with all vendors. Operations Ensures that facilities and equipment are maintained to company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant level HR activity including personnel accountability for crew hiring decisions, Learning Zone planning and execution, performance management. Compensation Employee relations issues up to and including termination. Provides hands‑on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations. Success Measures Achievement of restaurant annual operating plan. Margin improvement over previous year sales growth. Weekly/period restaurant performance in sales, labor, and COGS. PRC results and DISSAT scores. Learning Zone certification levels, crew turnover and staffing levels. Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service Fully aware of customer needs, ensures they receive quality products and service; ensures work to the correct standard; holds high standards of product quality and speed; monitors performance. Strong eye for detail and cleanliness; presents a positive image through tidy and professional appearance of self and employees. Interacts with customers in a highly effective and proactive manner; consistently seeks to improve their experience; emphasizes importance of a winning customer experience. Uses customer feedback tools and techniques to make decisions and improve restaurant performance. Team Leadership Supervises others and coordinates work, delegates tasks to appropriate staff; maintains control in difficult situations; leads by example; provides clear direction and authority. Communicates restaurant goals and a motivating vision; links individual performance to goals; demonstrates principled leadership and business ethics; stands up for what’s right; celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy Identifies problems quickly; asserts solutions; manages restaurant flow to ensure customer satisfaction. Focuses team on critical business issues; plans, organizes and delegates work for peak efficiency; ensures understanding and use of business tools. Analyzes financial data accurately; identifies trends and takes action; follows up to ensure 100% implementation. Understands key business drivers and uses knowledge to build sales and achieve margin targets. Team Development Identifies appropriate staff development needs and action plans; ensures time for crew development; tenacious in ensuring all employees learn and demonstrate new skills. Transfers knowledge to others by demonstrating procedures and walking the talk. Provides resources for development, follows up and gives positive direct feedback; provides ongoing coaching and feedback; offers periodic formal assessment of progress. Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrated ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Disclaimer: The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development). #J-18808-Ljbffr Summerwood Corporation