Office Manager

Job Description

Job Description

Finance & Operations Manager Position:

Are you a highly organized, tenacious, and detail-oriented professional with a passion for creating seamless administrative processes? New Leaf Behavioral Health, a non-profit mental health organization in Raleigh, NC, is seeking someone to lead our administrative team and ensure the highest level of operational excellence.

This is a full-time, salaried, on-site position, offering a unique opportunity to make a significant impact on our ability to provide exceptional patient care.

Who You Are:

We are looking for more than just an administrator; we're seeking a dedicated individual who embodies the following core characteristics:

• A Champion of Order: You are driven by a strong desire to create and maintain an orderly and highly functional practice. You believe in the power of clear policies, well-documented procedures, and precise written instructions for every task.
• Relentlessly Tenacious: You possess an unwavering commitment to getting things right , not just "good enough." You're willing to put in the hard work and persevere through challenges, especially during periods of change, to achieve a high degree of quality and accuracy in all administrative functions.
• Process-Oriented Leader: You have a natural ability to balance the intricacies of administrative systems with the needs of the individuals who work within them. You are adept at identifying inefficiencies and proactively implementing solutions.
• Dedicated and Detailed: You have a keen eye for detail and a meticulous approach to your work. You take pride in ensuring that every task is completed accurately and to the highest standard.
• Collaborative Team Player: While you are a leader, you also understand the importance of working effectively with your team to achieve shared goals.

About :
This position plays a pivotal leadership role in ensuring the clinic runs efficiently, sustainably, and with a strong focus on mission impact. It combines traditional clinic management responsibilities with strategic project/change management, operational leadership, and financial oversight.

The ideal candidate is an organized, proactive professional who thrives in a dynamic environment, has strong systems thinking skills, and is comfortable managing both day-to-day operations and longer-term organizational initiatives.

Key Responsibilities:

Operational & Administrative Oversight:

• Lead, support, and develop the administrative team and volunteers.
• Oversee daily operational workflows, ensuring smooth scheduling, clinician support, and patient experience.
• Maintain and continuously improve clinic systems, policies, and procedures.
• Ensure compliance with applicable regulations and payer requirements.

Financial & Revenue Stream Management:

• Oversee clinic revenue streams, including client payments, insurance billing, accounts receivable, and collections processes.
• Partner with the Executive Director and billing team to monitor financial performance and ensure accurate, timely reimbursement.
• Support budgeting and forecasting processes, providing operational and financial insights.

Project & Change Management:

• Plan, organize, and lead internal projects designed to improve clinic operations and support strategic growth.
• Collaborate with leadership to identify priorities and implement new processes, technologies, and service models.
• Track project timelines, deliverables, and impact, ensuring effective change adoption across the organization.

Staff & Volunteer Coordination:

• Supervise and train administrative staff and support volunteers, fostering a collaborative, mission-aligned culture.
• Partner with clinical leadership to ensure clinicians receive operational support to maximize their time with clients.
• Support workforce planning and onboarding for both staff and volunteers.

Technology & Systems:

• Oversee practice management and EHR systems to ensure efficiency, data integrity, and accessibility.
• Identify opportunities to improve technology utilization to support client care, billing, and reporting.

Qualifications:

• 3+ years of management experience in healthcare, behavioral health, or nonprofit operations.
• Demonstrated experience in project or change management.
• Strong understanding of insurance billing, revenue cycle, and clinic operations.
• Excellent organizational, communication, and problem-solving skills.
• Experience leading teams and driving cross-functional initiatives.

If you are a proactive and dedicated professional who thrives in a structured environment and is committed to making a tangible difference in a non-profit setting, we encourage you to apply!