Strategic Customer Success Manager
VirtualVocations
Managing a portfolio of global strategic accounts, the full-time Strategic Customer Success Manager will act as a trusted advisor, driving adoption and retention while orchestrating cross-functional teams to ensure measurable impact across complex client ecosystems. Key responsibilities Own the full customer lifecycle for a focused portfolio of global strategic accounts, tailoring success plans and governance cadences Embed as a trusted advisor across decentralized buying centers, building multi-threaded relationships with senior stakeholders Lead a global virtual account team, coordinating efforts across various functions to deliver value and drive adoption Required qualifications 6+ years of experience in Customer Success or strategic Account Management with a proven track record of managing global flagship accounts 2+ years of experience in the AdTech / MarTech industry, preferably with large, strategic clients Demonstrated experience engaging and influencing senior stakeholders up to the VP and C-level Strong business acumen with the ability to connect product capabilities to customer business objectives Experience in supporting customers on cloud-based SaaS platforms, with technical fluency for solution conversations
Vacancy posted 11 days ago
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