Secretary

1160009_RR00118243 Job ID: 1160009_RR00118243 NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. Position Summary We have an exciting opportunity to join our team as a Secretary I – Intake/Scheduler – Huntington. Job Responsibilities Schedules appointments for visits, treatments, and procedures; reviews appointment confirmation responses and manages waitlists; communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms. Obtains authorizations for services as needed; answers calls and takes messages; addresses questions or routes messages to appropriate contact in a clear and timely manner; handles faxes and mail. Prepares standard letters and forms as needed. Provides administrative physician and practice support. Demonstrates knowledge of the organization’s patient experience expectations and service standards and incorporates them into the performance of duties. Supports patient access activities, such as greeting patients, collecting information, answering questions, and directing requests for assistance to the proper individual. Answers phones and screens incoming calls; provides information, takes messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Prioritizes assignments to complete work in a timely manner when workload changes. Demonstrates communication skills using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels. Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff. Reviews all assigned in‑basket messages and patient emails before routing to the appropriate provider. Provides patients with non‑clinical instructions for any upcoming appointments/procedures. Promotes the use and sign‑up of MyChart. Follows scanning guidelines and best practices for importing outside documents. Reviews the waitlist periodically and ensures patients are being called and offered appointments. Reschedules patients when physicians are out or blocks schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts. Manages the physician’s calendars, including creating and sending calendar invites. Releases medical records in accordance with HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10‑day timeframe. Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC. Completes forms legibly and accurately; forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination. Follows up with the physician on any outstanding messages related to patient care. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on privileged matters; refers medical diagnosis or treatment questions to RN/provider; refers surgical and infusion scheduling to Senior Medical Secretary. Prepares routine memoranda letters, labels, manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal. Communicates with pharmacies and patients to clarify prescription questions and concerns. Initiates and follows up on pre‑authorizations and appeals; arranges peer‑to‑peer communication when required; manages patient, referral and authorization work queues. Obtains and documents referrals received in EPIC. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Stays current on best practices, policies and protocols. Maintains cleanliness of personal and patient space, including waiting areas and restocks supplies as needed. Communicates with patients regarding scheduling instructions, clarifications, updates on status or changes. Assists with completion of special projects, reports and activities; brings any problems or questions to supervisor attention. Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the NYULH Mission, vision and values and promoting excellence in the patient experience. Greets patients warmly and professionally, clearly communicating each step of the care/interaction. Works collaboratively with colleagues to ensure a positive experience and timely resolution for all patient interactions and inquiries. Participates in service recovery using the LEARN model and escalates to leadership as appropriate. Shares ideas to improve patient experience and access. Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote positive patient experience. Ensures practice staff are fully versed in the Access Agreement gold standard principles. Performs other related duties as needed by providers and supervisor. Minimum Qualifications High School Diploma. Excellent organizational, interpersonal and verbal and written communication skills and strong customer service orientation. Basic knowledge of word processing, spreadsheets, databases and internet applications. Accurate keyboarding skills. Ability to complete multiple tasks efficiently and thrive in a team work environment focusing on positive patient care experience. Preferred Qualifications Intermediate knowledge of computer‑based scheduling and appointment programs. NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.40 - $56,876.40 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. #J-18808-Ljbffr