Residential Community Manager

Job Description

Job Description

About Us

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.

Our Growth Story: Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel.

The Residential Community Manager is responsible for the overall operation of a residential community. This includes managing property operations, maintaining resident relations, ensuring compliance with policies, and overseeing financial aspects such as budgeting and rent collection. The manager must foster a positive living environment, handle resident inquiries and complaints, and ensure the property is well-maintained, safe, and compliant with all regulations.

• Primary Work Location: Kipling Apartments| Brooklyn Park, MN
• Work Environment: On-Site
• Work Schedule: Monday - Friday | 8 am - 6 pm
• Work Type: Full Time (40 hours/week)

Are you a natural leader with a passion for delivering exceptional service and driving success? Enclave Property Management is seeking an experienced Community Manager to guide and inspire our on-site property teams to achieve outstanding results. This is your chance to take the reins of a vibrant community and make a lasting impact! As a Community Manager , you will:

• Lead and Inspire : Mentor and guide a talented team of Assistant Community Managers, Leasing Consultants, and Resident Ambassadors to achieve personal and team goals.
• Drive Operational Excellence : Oversee all on-site operations, from optimizing sales processes to building strong resident and vendor relationships, while ensuring that the property’s curb appeal and reputation shine.
• Boost Property Performance : Develop and execute strategies to improve property financials through savvy invoice and contract negotiations, competitive rent and incentive programs, and market analysis.
• Own the Collection Process : Manage the delinquency and collection process with care, compassion, and professionalism, ensuring residents are supported through payment plans and communications.
• Set the Standard for Service : Lead by example in providing outstanding customer service to residents and your internal team, creating a welcoming and positive environment for all.

• Customer-focused and thrive in people-centric environments
• Have a solid understanding of financial statements and the ability to drive property performance.
• A strong, independent leader with a passion for coaching and developing teams.
• Proactive problem-solvers with an analytical mindset
• Confident communicators with excellent verbal and written skills
• Highly organized and detail-oriented, with a knack for planning and multitasking
• Tech-savvy and proficient in Microsoft Outlook, Word, Excel, and property management software like AppFolio

• A High School Diploma (or equivalent) is required.
• A minimum of 3 years of sales experience, with a track record of success.
• Residential property management experience is a plus, but not required.
• Proficiency with Microsoft Office Suite; familiarity with Appfolio is a bonus.
• Valid driver's license and reliable transportation

Our salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry. Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training.

At Enclave, we’re proud to offer a comprehensive benefits package that supports your personal well-being, professional growth, and financial future.

Financial Wellbeing

• Competitive pay with ongoing performance review
• Role specific bonus potential and/or commission programs
• 401(k) with company match
• Various supplemental insurance options
• Employee referral program
• Housing allowance program

Health & Wellness

• Medical, dental & vision plans
  Company-paid life & disability insurance
• Health Savings Accounts (HSA) with employer contribution
• Dependent Care Flexible Spending Accounts (FSA)
• Mental health resources & employee assistance programs
• Paid bereavement & parental leave program
• Paid Time Off (PTO) plans, paid holiday and volunteer programs

Career & Culture

• Tuition reimbursement and leadership development opportunities
• Team-building and community engagement opportunities
• Employee recognition programs
• Supportive, values-driven work environment
• Regular team member feedback surveys to drive workplace improvements

At Enclave, we build more than spaces—we build rewarding careers. Join a team where your growth is supported, your contributions are valued, and your future is invested in.

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Enclave does not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Talent Acquisition Team.