Front Office Coordinator

Front Office Coordinator

At Bradshaw Home, we understand that our Front Office Coordinator is responsible for ensuring a positive first impression to all customers calling on the phone or visiting our corporate office. We're currently seeking a reliable and enthusiastic professional to join our team and fulfill this full-time position. We are looking for someone who is extremely detail-oriented, a personable multitasker, and has prior experience as a receptionist in a fast-paced office setting. They will bring resourcefulness, strong organizational skills, and stellar communication to the desk. With a knack for keeping cool under pressure, our Front Office Coordinator will exemplify excellence in quality, trust, value, and service.

Work Arrangement: This position is fully onsite and based in Rancho Cucamonga, CA. The selected candidate will work onsite Monday through Friday from 7:30 AM to 4:30 PM PT. Remote or hybrid work arrangements are not available for this role.

Responsibilities

• Answer all incoming phone calls in a polite, friendly, and professional manner.
• Respond appropriately to caller's needs based on provided guidelines.
• Screen and transfer calls as needed.
• Welcome visitors in a warm and friendly manner.
• Maintain building security by ensuring visitor protocol is followed.
• Notify individuals when a visitor has arrived for a meeting.
• Maintain reception area and lobby in a clean and tidy manner.
• Receive front office deliveries; sort and distribute incoming mail.
• Manage postage meter to ensure adequate funds are always available.
• Receive, log, and notify employees of inbound FedEx and UPS shipments.
• Prepare and manage outbound FedEx and UPS shipments for office personnel.
• Maintain adequate inventory of shippers (cardboard boxes) for outbound shipments; reorder and restock as needed.
• Maintain adequate inventory of supplies for FedEx and UPS printer.
• Notify inventory control of customer returns.
• Perform additional duties as requested.
• Process customer orders and employee sample requests, ensuring accuracy, timeliness, and compliance with company procedures.
• Coordinate with customers and internal teams to resolve order-related issues and support successful order execution.

Requirements

• High school diploma or GED
• 2-3 years of relevant experience in an office environment
• Proficient in Microsoft Office; specifically, Outlook and Excel
• Comfortable multi-tasking and prioritizing tasks without guidance
• Punctual with a strong attendance history
• Effective phone skills
• Excellent interpersonal skills
• Ability to contribute positively as part of a team, helping with various tasks as required.
• Strong listening skills
• Professional demeanor
• Excellent verbal and written communication skills
• Ability to multitask and prioritize
• Strong organizational skills
• Attention to detail and accuracy
• Takes initiative
• Problem solving and analytical skills
• Commitment to the job

Pay and Benefits: US$20.50 - US$21.00 Hourly. Final compensation offered will be determined based on a number of job-related factors, including the candidate's skills, experience, and qualifications. Employees in this role are eligible to participate in the company's benefits program, which includes medical, dental, and vision insurance, 401(k) with company matching, accrued vacation, floating holidays, and designated company holidays.

Offer contingent on successful completion of both a Background Check.

Life at Bradshaw Home: At Bradshaw Home, we're proud of our culture of collaboration, growth, and innovation. Recognized as a Great Place to Work, we believe in supporting our people just as much as we support our customers.

Bradshaw Home is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.