Member Services Assistant

Base Pay $53,056.00 - $69,350.00 / Year Employee Type Exempt Required Degree High school Manage Others No Description We’re looking for the best and brightest to join our dynamic and innovative cooperative! Our employees are key to our successes and we depend on our talented and dedicated staff to power Kauai. We offer a meaningful work environment, career development, competitive pay and comprehensive benefits package. Kauai Island Utility Cooperative (KIUC) is looking for a Member Services Assistant to provides support to the Member Services Department. Oversees procedures and processes and acts as the liaison with internal and/or external sources. This position requires the incumbent to be physically on-site. Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Kauai Island Utility Cooperative (KIUC) is an award winning and dynamic not-for-profit electric cooperative. Formed in 2002, KIUC is an industry leader in the transformation to a clean and modern renewable energy future. Member-owned, the cooperative is focused on improving the quality of life for its 34,000 members and is one of 900+ electric co-ops serving more than 40 million members in 47 states. KIUC may be relatively small in size, but its bold leadership in renewable innovation has had an enormous positive impact on the global transition to 100% clean energy. KIUC has led utilities in the State of Hawaii in both reliability and renewable production for the past two years.

SUMMARY OF POSITION:

Performs support to the Member Services Department. Oversees procedures and processes and acts as the liaison with internal and/or external sources. Operations and Financial. Provides support for operations, budgeting, financial reporting, processing of invoices, etc. as needed. Energy Services. Provides support for Demand Side Management, processing of PV applications and other ES programs. Government Affairs. Responsible for legislative tracking, maintaining compliance relative to lobbying activities, and other duties as assigned. Maintain general office supply inventory. Coordinate, organize and/or provide support for Member Services, Communications, and/or KIUC functions. Performs other duties as assigned by the Member Services and Government Affairs Manager. Requirements Knowledge/Education/Certification/License Requirements: Minimum of three (3) years customer service experience is required. Minimum of five (5) years of administrative office experience preferred. Demonstrated ability to interact positively and professionally and develop collaborative relationships with the public and employees Must have ethical conduct, quality-focused, pleasant, courteous, and professional attitude to promote good public relations, promote respectful workplace and goodwill amongst employees, members, vendors, and other consultants High school diploma is required. Must be proficient in the use of computers, and Microsoft Office software applications, with a strong background in Excel spreadsheets, graphing, and Word processing. Other skills and knowledge desired are a proficiency with financial software and applications, database management programs, electric utility operations and demand side management programs. Ability to handle confidential matters and materials discreetly and professionally Must possess, or be able to obtain, a valid State of Hawaii Driver's License. Specialized Knowledge, Skills, and Abilities: Ability to read, analyze and interpret professional journals and periodicals, technical procedures, governmental decisions and orders and other regulatory documentation. Ability to write reports, business correspondence and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, members and the general public. Must possess excellent communication, presentation, and human relations skills with the ability to handle difficult and sensitive employee and member issues Working and interacting with internal and external customers in a professional and cooperative manner is essential. Must possess excellent organizational skills. Must possess strong decision-making and problem-solving skills. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, employees, customers, vendors, contractors, and the general public Must possess excellent interpersonal skills and organizational skills to handle multiple priorities Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations Ability to apply complex mathematical concepts related to utility operations and engineering Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables Physical Requirements: The physical demands described here is representative of those that must be met by an employee to successfully perform the essential functions of the job. Works in an office environment, frequently sitting or standing to use a computer and attend meetings, moving around a multi-story building to access files or equipment, and using standard office machinery. Frequently communicates and exchanges accurate information and ideas with colleagues, clients, and stakeholders. Constantly requires close visual acuity for extensive reading, document preparation, and spreadsheet data analysis on computer monitors. Maintains the visual capability and physical awareness necessary to safely navigate variable indoor or outdoor terrain and operate a motor vehicle for business purposes. Occasionally moves, positions, or transports parcels, boxes, and office materials weighing up to 45 pounds. Frequent exposure to standard indoor office environments, with occasional exposure to typical outdoor weather, dust, varying temperatures, and industrial noise during off-site travel. Occasionally requires working flexible or extended hours and traveling locally or off-island to attend training or represent the business Safety Responsibilities: Follow all OSHA safety standards, company safety policies, procedures, and applicable regulatory requirements. Perform work in a safe manner and use required personal protective equipment (PPE) when applicable. Identify, report, and help mitigate unsafe conditions, hazards, near misses, and incidents. Participate in required safety training, meetings, and emergency preparedness activities. Maintain a clean, organized, and safe work environment. Promote a culture of safety by encouraging safe work practices and supporting continuous improvement initiatives. #J-18808-Ljbffr Kauai Island Utility Cooperative