Front Desk Clerk- Outpatient Infusion Clinic

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY

Schedule: Full-Time, Monday-Friday

Location: Warren, MI

Join our compassionate healthcare team as a Front Desk Clerk and become the welcoming face of our Outpatient Infusion Clinic. In this pivotal role, you'll deliver exceptional customer service while providing essential administrative support that directly impacts patient care and clinic operations. Your organizational skills and attention to detail will help ensure smooth patient experiences from arrival to departure.

 

• Create a warm, professional first impression by greeting patients and visitors with genuine care, while efficiently managing check-in/check-out processes and gathering necessary documentation
• Demonstrate accuracy and thoroughness by verifying and entering demographic information, ensuring all patient records are complete and current
• Navigate the authorization process with confidence by obtaining and verifying insurance authorizations and precertifications, while managing medical record release requests and scheduling/confirming appointments
• Support seamless billing operations by accurately entering, reviewing, and submitting daily charges for patient procedures and services, collecting co-payments, and reconciling reports and deposits with precision
• Contribute to clinic efficiency by providing comprehensive administrative and clerical support to your assigned area, enabling clinical staff to focus on patient care

Qualifications

EDUCATION/EXPERIENCE REQUIRED  

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Medical office experience preferred