Senior Technical Support Lead (AMER) - Remote
Omilia Ltd
Omilia is looking for a Senior Technical Support Manager to lead the AMER support team. The role requires expertise in technical support management, ensuring SLAs are met across various severity levels, and coordinating with cross-region teams.
With emphasis on people development and strong communication skills, youll support key customer relationships and drive improvements in service quality. This fully remote position offers a collaborative work environment with opportunities for professional development.
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- Who You Are You have 7+ years in a technical support role in the media and entertainment industry... ...inquiries, diagnose and resolve issues Lead debug sessions on live calls and reproduce... ...environment; A balance of in-office and remote work to foster collaboration and...Remote workSeniorWork at officeFlexible hours
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Job Details Desktop Support Sr. Deskside Technician New York,NY Posted:3/30/2026 Job Description... ...: The primary responsibility of the Technical Services Support Analyst is to provide... ...hands-on support in conjunction with remote support vendors. · Develop detailed operational...Remote workSeniorFull timeWork at officeLocal areaDay shift
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