Technology Support Specialist

Walkup, Melodia, Kelly & Schoenberger provided pay range This range is provided by Walkup, Melodia, Kelly & Schoenberger. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $63,700.00/yr - $91,000.00/yr Direct message the job poster from Walkup, Melodia, Kelly & Schoenberger Director of Human Resources at Walkup, Melodia, Kelly & Schoenberger Summary: This employee’s primary job duty is to provide on-site support to the office personnel including software and hardware assistance for desktop, laptop and remote access. Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description. Responsibilities to include but are not limited to: Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint) Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting. Assist with Imaging desktop and laptops, installing software and configure for new users. Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance. Respond to incidents and technical service requests as they arise. Diagnose hardware issues and contact warranty support for repair. Take ownership of tickets and communicate progress with Manager and customers in a timely manner. Maintain a high degree of customer service for all support requests and incidents. Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly. Required Qualifications: A minimum of two plus years in a technical support role in a Law firm Ability to multi-task, prioritize and handle pressures well in a fast-paced environment. Strong technical, analytical, and problem-solving skills Demonstrated expertise in Active Directory users and Group Policies, including user provisioning and access management. Experience in imaging laptops and desktops, installing software, creating system images, and creating software deployment packages. Strong background with Microsoft Azure, Servers Administration, Network switches/firewalls, LAN Segmentation, Email Routing, and Wi-Fi troubleshooting. Experience with legal-specific software applications used in law firms such as CCC Macros and Compulaw. BENEFITS We offer excellent benefits (medical/dental/FSA/401(k)), competitive salary and discretionary bonuses and profit sharing contributions. Salary range: $63,700 - $91,000 DOE (Non-Exempt/OT eligible) Full time = 35 hours/week This is an onsite work position. Remote or hybrid schedule is not an option. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Legal Services Referrals increase your chances of interviewing at Walkup, Melodia, Kelly & Schoenberger by 2x Inferred from the description for this job Medical insurance Vision insurance Paid maternity leave 401(k) Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Technology Support Specialist” roles. IT Office Support Specialist (Part-Time) Telecom Support and Migration Lead - Department of Technology (1054) San Francisco, CA $50.00-$55.00 4 days ago San Francisco, CA $100,000.00-$115,000.00 2 days ago Associate IT Support Technician Network/Telephony San Francisco, CA $52,416.00-$67,392.00 4 weeks ago Director of IT Infrastructure and Support - 901 Associate Director, IT - Infrastructure and End-User Support South San Francisco, CA $164,000.00-$192,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr