Technology Support Specialist
$63.7k - $91kWalkup, Melodia, Kelly & Schoenberger
Walkup, Melodia, Kelly & Schoenberger provided pay range
This range is provided by Walkup, Melodia, Kelly & Schoenberger. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$63,700.00/yr - $91,000.00/yr
Direct message the job poster from Walkup, Melodia, Kelly & Schoenberger
Director of Human Resources at Walkup, Melodia, Kelly & Schoenberger
Summary:
This employee’s primary job duty is to provide on-site support to the office personnel including software and hardware assistance for desktop, laptop and remote access. Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description.
Responsibilities to include but are not limited to:
- Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint)
- Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting.
- Assist with Imaging desktop and laptops, installing software and configure for new users.
- Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance.
- Respond to incidents and technical service requests as they arise.
- Diagnose hardware issues and contact warranty support for repair.
- Take ownership of tickets and communicate progress with Manager and customers in a timely manner.
- Maintain a high degree of customer service for all support requests and incidents.
- Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly.
Required Qualifications:
- A minimum of two plus years in a technical support role in a Law firm
- Ability to multi-task, prioritize and handle pressures well in a fast-paced environment.
- Strong technical, analytical, and problem-solving skills
- Demonstrated expertise in Active Directory users and Group Policies, including user provisioning and access management.
- Experience in imaging laptops and desktops, installing software, creating system images, and creating software deployment packages.
- Strong background with Microsoft Azure, Servers Administration, Network switches/firewalls, LAN Segmentation, Email Routing, and Wi-Fi troubleshooting.
- Experience with legal-specific software applications used in law firms such as CCC Macros and Compulaw.
BENEFITS
We offer excellent benefits (medical/dental/FSA/401(k)), competitive salary and discretionary bonuses and profit sharing contributions.
Salary range: $63,700 - $91,000 DOE (Non-Exempt/OT eligible)
Full time = 35 hours/week
This is an onsite work position. Remote or hybrid schedule is not an option.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology-
Industries
Legal Services
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Inferred from the description for this job
Medical insurance
Vision insurance
Paid maternity leave
401(k)
Paid paternity leave
Disability insurance
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