Customer Success Coordinator - Restoration

Job Description

Job Description

Customer Success Coordinator

Northeast Power Dry is seeking a dependable, organized, and customer-focused Customer Success Coordinator  to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.

About Northeast Power Dry

Founded in 1986, Northeast Power Dry is a leading restoration and reconstruction company serving residential and commercial customers throughout New Jersey and the surrounding region. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, reconstruction, and emergency response services.

Our mission is to restore not only properties, but peace of mind, by delivering exceptional service with integrity, urgency, and craftsmanship. We invest in our employees through training, promote from within whenever possible, and foster a collaborative culture built on teamwork, accountability, and continuous improvement.

Schedule

• Training Schedule: Monday–Friday, 7:00 AM–4:00 PM
• Regular Schedule: Evening shift, 3:00 PM–11:00 PM
• Weekend Hours: 7:00 AM–4:00 PM
• Overtime and some holidays as needed
• Schedule is subject to change based on business needs.

What You'll Do

As a Customer Success Coordinator, you will help oversee and coordinate the daily schedules of our Project Managers and Production Team. You'll serve as an important link between customers, technicians, and internal departments to ensure jobs are scheduled efficiently and customers receive timely updates.

Key responsibilities include:

• Manage and support the daily work schedule for approximately 10+ production team members

• Schedule and dispatch technicians, work crews, equipment, and service vehicles

• Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling

• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location

• Monitor production schedules and routes throughout the day

• Maintain accurate attendance rosters for technicians and helpers

• Coordinate vehicle and equipment movement

• Answer customer calls promptly and assist with scheduling

• Provide customers and internal departments with timely job updates

• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently

• Update job tickets and internal records as needed

• Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center

• Escalate concerns requiring additional attention to the Department Manager or Area Management

What We're Looking For

• High school diploma or GED required

• Previous dispatching or scheduling experience preferred

• Ability to work 3:00 PM–11:00 PM , weekends 7:00 AM–4:00 PM , overtime as needed, and some holidays

• Strong listening and communication skills

• Positive and professional attitude

• Punctual, dependable, and reliable

• Highly organized and detail-oriented

• Comfortable working in a fast-paced environment

• Ability to manage multiple priorities and quickly switch between tasks without sacrificing accuracy

• Strong time-management and prioritization skills

• Ability to prioritize work based on customer and service demands

• Familiarity with—or the ability to quickly learn—local streets, highways, cities, and towns

Benefits

We offer a comprehensive benefits package that includes:

• Weekly pay

• Choice of four medical plans, including one option at $0 payroll cost for employee coverage

• Dental insurance with two plan options

• Vision insurance

• Flexible Spending Accounts (FSA) for medical and dependent care expenses

• Health Savings Account (HSA) available with qualifying high-deductible plans

• Company-paid short-term and long-term disability insurance

• Company-paid $25,000 life insurance policy

• 401(k) with company match of up to 6%

• Paid time off

• Paid holidays

• Voluntary ancillary benefits, including hospital, critical illness, and accident coverage

Join Our Team

If you're a strong communicator who enjoys keeping people organized, solving scheduling challenges, and delivering a great customer experience, we encourage you to apply and grow your career with Northeast Power Dry.

Northeast Power Dry is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.