Account Manager - Valet and Parking Services - Austin Luxury Hotels

Job Summary The Account Manager directly oversees one Tier 1 or 2 Towne account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. Duties and Responsibilities Financial and Business Systems Management: Understands and drives business metrics and performance measurements; improves financial performance; ensures forecasts, payroll, and accounting reports; manages scheduling, overtime, tip reporting, and timekeeping; uses standardized business systems; ensures compliance with policies. Human Resources: Engages in recruitment and hiring; fosters retention; conducts onboarding and training; recognizes performance; provides coaching; conducts performance appraisals; holds meetings; practices discipline. Service Management: Ensures consistent guest/patient service; allocates labor; forecasts seasonal variances; integrates client standards; monitors metrics; reports to District Manager. Client Relations Management: Builds relationships with client staff; maintains regular communication; maintains visibility; focuses on exceeding expectations; capitalizes on growth opportunities. Systems and Standards: Utilizes systems to control assets; trains others; maintains a clean environment; follows instructions; ensures confidentiality. Safety and Risk Management: Follows safety procedures; reports incidents; ensures training; reports claims; adheres to disciplinary process; manages workplace safety. Sales Responsibilities: Maintains client relationships to obtain referrals; informs leadership of changes; monitors business changes; reports potential growth opportunities. Knowledge, Skills and Abilities Effective planning, prioritization, and management of complex projects under pressure. Work ethic, drive, energy, and persistence; stability, dependability, and professionalism. Computer proficiency with MS Office (Excel, Word, Outlook) and various point‑of‑sale applications. Excellent written and verbal communication at all levels. Ability to represent the company effectively across diverse cultures. Strong analytical and interpretive skills for policies, procedures, training materials, and corporate communications. Professional drafting of internal and external business communications, including reports, memos, letters, and e‑mails. Qualifications Associate’s degree preferred; minimum of two (2) years of related experience and/or training, or equivalent combination of education and experience. Knowledge of general business practices including accounting, human resources, and customer service. Must be able to drive a manual transmission vehicle. Must have and maintain a valid driver’s license with a clean driving record. Must be at least 18 years of age and able to pass a criminal background check, MVR, and drug screen. Compensation Annual base pay range: $75,000 - $90,000. Eligibility for annual incentive bonuses depending on job classification and policy guidelines. Benefits Medical, dental, vision, accident, critical illness, hospital indemnity, and telemedicine insurance. Company‑paid basic life and AD&D insurance; short‑term and long‑term disability. 401(k) retirement savings plan. Paid Time Off Accrues 0.0385 hours of PTO per hour worked, up to a maximum of 80 hours per calendar year. 6 paid holidays per calendar year and up to 4 paid floating holidays. Eligibility requirements apply based on job classification and length of employment. Physical Demands and Work Environment Regularly required to run, stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, or crawl; talk and hear. Must be able to lift up to 50 pounds frequently and 75 pounds occasionally; push/pull 75 pounds frequently and 100 pounds occasionally; push/pull 100–350 pounds on a wheelchair over distances. Requires extended hours including evenings and weekends; travel up to 10% possible. Reasonable accommodations provided for disabilities. EEO Statement Towne is an affirmative action, equal opportunity and E‑Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr Towne Park