Remote Quality Assurance Specialist

NexRep

NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media and SMS interactions from NexRep’s independent marketplace contractors. The role focuses on identifying trends, ensuring client standards are met, and collaborating with certification and operations teams to improve quality metrics. The position emphasizes real-time or post-call monitoring, calibration with clients, and delivering actionable feedback to agents to drive client satisfaction and quality scores across #J-18808-Ljbffr

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Vacancy posted 5 days ago

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