Supervisor Cust Service - Integrated Supply

Vallen's Supervisor Inside Sales

Vallen's Supervisor Inside Sales (Customer Service Supervisor) is a staff management position that assists Customer Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation to associates.

Essential Job Duties and Responsibilities:

Associate Management:

• Carries out supervisory responsibilities under the organization's policies and applicable laws.
• Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work.
• Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Develops associate's skills and encourages growth
• Provide training on required systems
• Provide training for product and all technical competency
• Develop/establish a motivating environment
• Develop and deploy succession planning
• Ensure compliance to variable pay plans
• Conduct annual performance of all direct reports

Performance:

• Sales:
• Assists with managing sales, margin, and production budgets and forecasts
• Assists with managing Inside Sales staff performance
• Assists with managing pricing matrices and approval of all overrides
• Provide monthly / quarterly performance reports
• Drive digital utilization
• Service:
• Assists with resolving customer complaints immediately
• Assists with monitoring segment performance through working of daily, weekly, monthly required reports
• Assists with ensuring compliance to service KPI Goals
• Working Capital:
• Assists with managing company assets appropriately
• Assists with managing inventory information flow to purchasing
• Assists with ensuring adequate and timely billing of customer orders
• Assists with ensuring timely resolution of Accounts Receivable disputes
• Compliance:
• Assists with ensuring all compliance to all customer contracts
• Assists with ensuring adherence to all HNA pricing & Freight policies
• Assists with ensuring compliance to company SOP's and Internal Control Standards
• Vallen Team:
• Work with Vallen Business Partners to implement strategic initiatives
• Enable cross-functional communication

Job Qualifications:

Bachelor's degree (B. A.) from four-year College or university preferred; or three to five years inside sales and supervisory experience and/or training; or equivalent combination of education and experience

• Direct Reports -- 10 to 15 associates
• Inside Sales Gross Margin -- up to $20 million
• Total Sales Volume -- up to $100 million
• On-site / storeroom responsibility
• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization. Ability to interface in a customer-responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.