Billing Manager

Eagle Telemedicine is the leader in technology-enabled inpatient and outpatient care for sustainable healthcare resilience. Eagle has 450+ active physicians and 70+ W2 exempt, non-union employees based in Atlanta, Georgia, serving hospitals in more than 40 states. Why Eagle Is a Premier Place to Work: At Eagle, we invest in our people and back it up with meaningful benefits that support your health, financial future, and time to recharge. Comprehensive Health Coverage Eagle covers 80% of medical premiums , helping keep quality healthcare affordable for you and your family. Retirement You Can Count On We match up to 4% of your salary in our retirement plan—and you’re 100% vested, because your future matters. Time to Recharge Enjoy a generous PTO program with 120 hours (15 days) in your first full year of service. Job Summary: The Billing Manager oversees the Company's end-to-end billing function, ensuring invoices are timely, accurate, and compliant with customer contracts while leading billing operations, collections, automation, onboarding, and continuous process improvement. Direct Report Responsibilities: Directly manages 1–2 Billing Specialists/Analysts and is responsible for hiring, coaching, performance management, and development. Duties/Responsibilities: Manage the end-to-end customer billing cycle. Manage the collections process. Ensure invoices are accurate, timely, and contract compliant. Understand customer contracts and ensure billing terms are accurately configured in Quickbase and the Billing Log. Lead customer billing onboarding meetings. Serve as the primary contact for billing discrepancies. Manage billing automation through Quickbase and/or Sage Intacct. Partner with developers to enhance automation, review testing files, and validate enhancements. Collaborate with Accounting, Operations, Sales, Legal, and IT to improve billing processes. Identify opportunities for process redesign and automation. Perform analytical reviews and ad hoc billing analyses. Support monthly close activities. Support internal and external financial audits for billing-related inquiries. Monitor billing KPIs and recommend operational improvements. Required Skills/Abilities: Strong knowledge of billing, collections, and accounts receivable. Ability to interpret contractual billing terms. Experience with Quickbase or similar workflow tools preferred. Advanced Microsoft Excel skills. Strong analytical, organizational, leadership, and customer service skills. Excellent written and verbal communication skills. Strong business partnership skills. Education & Experience Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. Five or more years of progressive billing or revenue cycle experience. Supervisory experience required. Healthcare or professional services billing experience preferred. Experience with contract-based billing, ERP systems, and billing automation preferred. Physical Requirements Hybrid position requiring at least 3 days per week in the office, subject to manager approval. Prolonged periods of sitting and computer work. Must be able to lift up to 15 pounds. #J-18808-Ljbffr