System Administrator, Endpoint

System Administrator, EndpointThe System Administrator, Endpoint provides on-campus technical support to end users by diagnosing, researching, and resolving a wide range of hardware, software, and system-related issues. This position ensures service level agreements are met, delivers high-quality customer service, and performs complex technical tasks to maintain and support endpoint systems across the institution.What You Will DoProvide PC hardware/software support.Work with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.Assist clients in the use of campus computing resources, including virtual desktop infrastructure.Install, administer, and troubleshoot computer hardware/software and peripherals on-site and remotely.Schedule events requiring Media/IT support and provide AV hardware for instructional and special events on and off campus.Maintain call logs, document solutions, and knowledge base articles in ServiceNow.Use a variety of advanced tools to support remote locations.Maintain a professional demeanor.Provide quality customer care in a fast and efficient manner.CompetenciesKnowledge of Microsoft Windows OS and Microsoft Office products.Experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, and utility software.Excellent reading, writing, and English-speaking skillsKnowledge of basic network and PC technologyExperience using and supporting a virtual desktop environmentAbility to install, upgrade, and configure vendor software and hardware.Ability to test and support multiple end-user technologies and applications.Ability to troubleshoot hardware and application connectivity across networks and firewalls.Ability to answer and resolve hardware and application questions and problems.Ability to work in a team environment.Provide technical guidance and support to end-users.Assist end-users in developing product solutions.Supervisory ResponsibilitiesIndividual ContributorWork Environment: Regular work required outside of normal business hours.Physical Demands: Sitting, walking, standing, driving, routinely requires lifting, carrying, pushing, or moving items that weigh 20 pounds or moreTravel Required: Yes - MinimalIf travel is required, the candidate must have and maintain a current, valid driver's license and an acceptable driving record.Who You AreRequired EducationAssociate's degree in a computer-related disciplineRequired ExperienceOne year of experience as an IT Service Desk Specialist or IT Field TechnicianPreferred EducationBachelor's degree in a computer-related disciplinePreferred ExperienceExperience using the Integrated Voice Response/IP Call Manager systemExperience with ServiceNowOne year of PC and/or network experiencePreferred Credentials/LicensuresIT-related certifications (i.e., CompTIA A+/Network, MTA, AWS, Microsoft Fundamentals)Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.Additional InformationPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Will have contact – in person, by email, or by phone – with staff, students, and the general public.Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.Regular and punctual attendance is an essential function of each employee.This is a security-sensitive position. Candidates will be subject to a criminal background check.