Helpdesk Analyst
TalentBridge
Helpdesk AnalystWe are seeking an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.ResponsibilitiesTroubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCMManage approximately 35–40 tickets daily through ServiceNowProvide remote technical support using SCCMDocument, resolve, and escalate technical issues as neededDeliver professional, customer-focused IT supportRequirementsCompTIA A+ Certification – REQUIRED2+ years of IT support/help desk experienceStrong troubleshooting and customer service skillsExperience with ServiceNow, Windows, and remote support tools preferredDetail-oriented team player who can work independently TalentBridge
Vacancy posted 2 days ago
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