Guest Experience Specialist

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction. ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY. ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES. COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS. WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS. ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.

KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.

PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED. 1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include: PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES

WALK OR STAND FOR LONG PERIODS OF TIME

DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT

Andretti Indoor Karting & Games is seeking an Event Associate to join theteam! Experience with family entertainment centers is great, but not necessary – Apply now! Andretti Indoor Karting & Games. We are a Team that constantly strives for perfection in the Family Entertainment Center experience. We are focused on delivering the absolute best in exhilarating, cutting edge Karting on indoor multilevel tracks, immersive multi-player Virtual Reality Simulators, arcade fun, and amazing event spaces & restaurants, all in spotlessly clean venues staffed with warm & knowledgeable Team Members. We are committed to creating a work environment that both supports you in your career growth and challenges you to achieve your best! If you want to be part of a winning team, in a professional and high energy environment, apply now! Andretti has top tiered pay, incredible benefits like 401k with a company match, and opportunities to grow and show your talent!

POSITION SUMMARY

An Andretti Event Associateisa part-time role with the potential for earning tips. Event Associates are responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in various areas, in many capacities, and following Andretti Indoor Karting and Games high standards of quality Guest satisfaction. KEY RESPONSIBILITIES Welcome visitors by greeting them in a friendly and positive manner. Set up and break down event spaces per event contract, management and floor diagram. Host entire event, supervise all activities and ensure guests are pleased with their visit. Maintain proper food and beverage temperature, and correct utensils are used. Pay attention to details, focus on Guests, and understand event contracts. Deliver energetic guest service with a sense of urgency. Observe, instruct and monitor Guests for safety and guideline adherence. Assist with any Guest recovery and ensure positive Guest experiences. Maintain constant working knowledge of Andretti brand, product and policies & procedures. Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers. Be aware and knowledgeable of facility emergency procedures. Perform Opening, Running and Closing department duties as assigned. Prior guest service or hospitalityexperience is preferred. Skills & Requirements High School Diploma or equivalent. The desire and ability to be pleasant, upbeat and sociable throughout the workday. Be able to work a varied schedule to include days, nights, holidays and weekends. Andretti Indoor Karting & Games can be the Starting Line for your Career! Andretti Indoor Karting & Games (AIKG) isa rapidly growing Family Entertainment company with locations in Florida, Georgia, Texas, and Arizona, with more locations coming throughout the US. We are DRIVEN to develop, train and promote from our entry level positions! We offer support for ongoing professional development and training. Physical Requirements The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodation willbe made to enable individuals with disabilities to perform the essential functions. Walk or stand for extendedperiods of time. Must be able to lift up to 15 lbs. on a regular and continuing basis. Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs. The ability to communicate quickly and accurately. The work environment may include bright, dim or flashing lights and loud sounds. Requires manual dexterity to use and operate all necessary equipment. Be able to understand, follow and maintain safety standards at all times. #J-18808-Ljbffr Andretti Indoor Karting & Games