City Facility Ambassador

Job Posting

Under immediate supervision, provides customer service assistance and assistance to parking facility patrons. May collect parking fees from customers using handheld credit card devices and monitors parking facilities. Working conditions are primarily in an outside environment with frequent exposure to temperature variations. Exercises no supervision. Work Location Various parking locations in downtown San Antonio. Free parking is provided. Work Schedule Work schedules vary and require day, evening, weekend, and holiday availability. Shifts rotate every 3 months and may be adjusted as needed for special events or operational requirements.

Essential Job Functions

• Meets patrons and offers information regarding downtown events, attractions, hotels, dining, shopping, attractions, and transportation options.
• Provides customer service to patrons of parking facilities and the general public.
• Maintain an awareness of issues and events that affect the public at downtown parking facilities, such as street closures and downtown events.
• Responds to customer complaints and accidents.
• Monitors assigned parking facility and informs management of any unusual situations or incidents.
• Operates two-way communication radio.
• Prepares reports on certain daily activities.
• Occasionally collects parking fees from customers using handheld credit card devices.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of increasingly responsible customer service experience.
• Complete an annual customer service training course provided by the city.
• Earn the city's Certified Tourism Training certification.

• Ability to earn the City of San Antonio's Tourism Certification within the first six months of employment.

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

• Knowledge of collecting payment processes within the city.
• Knowledge of basic mathematical computations.
• Skill in operating handheld credit card devices.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to work well with others, including coworkers and the general public.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain relationships with the general public.
• Ability to resolve problems.
• Ability to use and explain the proper use of parking facilities and equipment.
• Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making.