City Facility Ambassador

Salary: $18.23 Hourly
Location : 400 N ST MARY'S SAN ANTONIO,TX 78205, TX
Job Type: 4A Full-Time
Job Number: 2026-01095
Department: Center City Development & Operations
Opening Date: 06/12/2026
Closing Date: 6/25/2026 11:59 PM Central
Grant Funded: No
FLSA Status: Non-Exempt


Job Summary


Under immediate supervision, provides customer service assistance and assistance to parking facility patrons. May collect parking fees from customers using handheld credit card devices and monitors parking facilities. Working conditions are primarily in an outside environment with frequent exposure to temperature variations. Exercises no supervision.

Work Location
Various parking locations in downtown San Antonio. Free parking is provided.

Work Schedule
Work schedules vary and require day, evening, weekend, and holiday availability.
Shifts rotate every 3 months and may be adjusted as needed for special events or operational requirements.

Essential Job Functions

• Meets patrons and offers information regarding downtown events, attractions, hotels, dining, shopping, attractions, and transportation options.
• Provides customer service to patrons of parking facilities and the general public.
• Maintain an awareness of issues and events that affect the public at downtown parking facilities, such as street closures and downtown events.
• Responds to customer complaints and accidents.
• Monitors assigned parking facility and informs management of any unusual situations or incidents.
• Operates two-way communication radio.
• Prepares reports on certain daily activities.
• Occasionally collects parking fees from customers using handheld credit card devices.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of increasingly responsible customer service experience.
• Complete an annual customer service training course provided by the city.
• Earn the city's Certified Tourism Training certification.

Preferred Qualifications

• Ability to earn the City of San Antonio's Tourism Certification within the first six months of employment.

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

• Knowledge of collecting payment processes within the city.
• Knowledge of basic mathematical computations.
• Skill in operating handheld credit card devices.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to work well with others, including coworkers and the general public.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain relationships with the general public.
• Ability to resolve problems.
• Ability to use and explain the proper use of parking facilities and equipment.
• Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io.
01


Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02


Are you a veteran or active member of the armed forces?

• Yes
• No

03


Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04


What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05


How many years of increasingly responsible customer service experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

06


What skills have you used to build customer relationships and maximize satisfaction? When and where did you gain these skills? If you do not have experience, answer N/A.
07


How do you handle customer complaints and accidents? Provide an example of a situation you resolved. If you do not have experience, answer N/A.
08


How do you manage working in an outdoor environment with frequent temperature changes? Provide an example of how you adapted to such conditions. If you do not have experience, answer N/A.
09


Describe a time you felt truly successful in a customer service interaction. What made it successful, and how did the customer respond? If you do not have experience, answer N/A.
10


I acknowledge that I will need to complete the City's annual customer service training course for this position.

• I acknowledge

11


I acknowledge that I will need to earn the City's Certified Tourism Training certification for this position.

• I acknowledge

12


I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at View email address on click.appcast.io or View phone number on click.appcast.io. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question