Temporary Customer Success Associate

Temporary Customer Success Associate

Tiff's Treats Headquarters Austin, TX 78731 As a temporary member of the Customer Success Team, you'll play a critical role by supporting bulk order processing, order entry, and related order follow-up tasks during the holiday season. You will help to maintain efficiency and customer satisfaction during our busiest time of year! Temporary Employment Dates Mid-October through December 24th, 2026. Location Ability to train/commute to Tiff's Treats Headquarters in Northwest Austin, TX.

What You'll Do

• Process and manage large bulk and special event orders, including catering and one-off orders
• Guide customers through the order fulfillment process once a sale is made
• Respond to customer inquiries and provide updates on order status
• Create and send order quotes to clients
• Collect payment for bulk orders and ensure accurate record-keeping
• Proactively handle any issues that arise
• Enter ad-hoc orders for sales clients as needed
• Coordinate custom packaging for bulk orders
• Assist with bulk order validation, entry, and processing
• Collaborate with internal teams to ensure timely and accurate order fulfillment

What We Are Looking For

• Excellent written communication skills
• Typing speed of at least 40 words per minute
• Proficiency in Microsoft Excel for basic data entry and tracking
• Ability to work independently and manage time effectively
• Passion for delivering standout customer experiences
• Flexible availability within the temporary employment dates: October 19th December 24th, 2026

Preferred Skills

• Experience with Excel, Slack and Google Workspace (Google Sheets, Docs, etc.)
• Familiarity with HubSpot
• Prior experience in an administrative or customer support role