Remote Volunteer Feedback Analyst iLevelUP Product Insights

About ILevelUP iLevelUP is a future-readiness platform built to support students through the complex journey of college and career preparation. It transforms what is often a confusing and overwhelming process into a guided, engaging, and interactive experience where learners complete quests, earn rewards, and gain confidence as they prepare for life after high school. The platform uses AI-driven personalization and a gamified design to make future planning more accessible and motivating for students who face barriers to traditional support systems. About ILevelUP iLevelUP is a future-readiness platform built to support students through the complex journey of college and career preparation. It transforms what is often a confusing and overwhelming process into a guided, engaging, and interactive experience where learners complete quests, earn rewards, and gain confidence as they prepare for life after high school. The platform uses AI-driven personalization and a gamified design to make future planning more accessible and motivating for students who face barriers to traditional support systems. Why We Exist Many students, especially first-generation or underrepresented students, lack consistent access to trusted guidance on college applications, financial aid, scholarships, and career exploration. iLevelUP was created to bridge that gap by offering a comprehensive suite of tools and mentorship that meets students where they are — digitally, intuitively, and with clear pathways toward success. Mission Our mission is to empower all students by providing gamified, AI-driven guidance for college, careers, and scholarships, making higher education and future planning more accessible, engaging, and achievable regardless of a student’s background or support network. Vision We envision a world where every student, regardless of socioeconomic status or prior access to resources, has the confidence, knowledge, and direction needed to pursue their goals and achieve their dreams. Core Values Equity and Inclusion We design tools for students who often fall through the cracks of traditional guidance systems, ensuring no one is left behind. Innovation Through gamification and AI personalization, we make future planning interactive and tailored to individual strengths and interests. Student-Centered Support Every feature and resource is built around what helps students succeed — from college matching and scholarships to life-skill development. Impactful Mentorship Virtual Trail Guides provide structured support that helps learners build confidence, make informed decisions, and take meaningful action. Who We Serve iLevelUP supports a broad range of learners and partners Students (Middle School through College) Especially those who are navigating college and career decisions without extensive support at home. iLevelUP offers tools for exploration, financial planning, academic readiness, and career alignment. First-Generation and Underserved Learners The platform is intentionally built to serve students who may lack access to traditional guidance counseling or mentorship. Educators and School Programs Schools, counselors, and college readiness programs can use iLevelUP to augment their support systems with AI-powered tools and gamified engagement that complements existing efforts. Partners and Sponsors Corporations, nonprofits, and investors who care about expanding access to education and workforce development can collaborate with iLevelUP to reach more students and strengthen community impact. How It Works Gamified Quests Students complete quests that build real readiness — from exploring careers and colleges to obtaining scholarships, financial aid insights, and essential life skills. AI-Driven Personalization Intelligent matching connects students to opportunities (schools, careers, scholarships) based on their strengths and goals. Mentorship Through Trail Guides Virtual guides support students through each stage, helping reduce overwhelm and boost confidence. Why It Matters By removing barriers to opportunity and making the future-planning process more equitable and engaging, iLevelUP helps students not just prepare for what comes next, but to own their journey with clarity, support, and confidence. Help iLevelUP turn user feedback into clear, responsible product and program improvements for underserved youth and young people. We are seeking a volunteer Feedback Analyst to organize, analyze, and report themes from support requests, surveys, interviews, usability studies, reviews, and stakeholder input. Responsibilities Consolidate approved feedback from multiple channels into a structured repository Clean, categorize, code, and summarize qualitative and quantitative feedback Identify recurring needs, pain points, requests, risks, and positive outcomes Distinguish frequency, severity, audience, evidence quality, and possible bias Create dashboards, summaries, and actionable recommendations Connect findings with product, content, accessibility, support, and program teams Track whether changes address the underlying feedback Protect participant privacy and avoid presenting individual comments out of context Qualifications Experience in research, analytics, customer insights, product operations, program evaluation, support, or data analysis Strong synthesis, organization, writing, and evidence-based judgment Familiarity with spreadsheets, survey tools, qualitative coding, dashboards, or CRM/help-desk data Commitment to privacy, accessibility, respectful language, and youth-centered interpretation Education technology or nonprofit experience is helpful This is a remote, recurring volunteer role open worldwide. Expect approximately 4–8 hours per month. Questions View email address on click.appcast.io iLevelUP / Believe in Me 107 Spring Street, 2nd Floor Seattle, WA 98104 View phone number on click.appcast.io #J-18808-Ljbffr iLevelUP