Client Service Representative

Veterinary Client Service Representative | Birmingham, AL

Full-Time | Hours Vary 7am - 8:00pm | Alternating Weekends

$16 - $18/hr, based on experience 

Compensation: $16 - $18/hr, based on experience 

Benefits:

• Uniform Allowance
• Paid Time Off
• Holiday Pay
• Employee Referral Program
• Employee Pet Discount
• 401k & Employer Matching
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• And more!

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
• Reliable, self-starter. Has the ability to multi-task and prioritize.
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Experience: 1-2 years of client service experience in a veterinary, medical, or clinical setting preferred. 

Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

At VSB, we have worked hard to create an  inclusive environment where our team can work collaboratively and support one another in successes big and small. Come experience state of the art equipment, unique cases, and groundbreaking surgeries and procedures.

It’s a calling and we are on a mission to save lives. Apply now to join our team!

vsbham.com

Birmingham, AL

Physical/Environmental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.