Office Administrator - Part or Full Time English/Spanish

Job Description

Job Description

Client Services & Office Administrator (Part-Time English/Spanish) Enrique Carlos Farmers Insurance Agency

We are looking for a motivated, bilingual (English/Spanish) individual to join our growing Farmers Insurance Agency in a part-time capacity. This is more than just a job — it's a launching pad. The right candidate will grow alongside our agency, with a clear path toward becoming a full-time, licensed insurance professional. No insurance experience or license is required to start; what matters most is your drive, your people skills, and your willingness to learn and grow.

What You'll Do

Client Services

• Be the friendly, professional first point of contact for clients calling, emailing, or walking in — in both English and Spanish
• Assist clients with policy questions, billing inquiries, coverage concerns, and general agency needs
• Help Spanish-speaking clients navigate their insurance needs with clarity and confidence, serving as a trusted bridge between the client and the agency
• Follow up with clients on renewals, outstanding documents, and policy changes
• Support client retention through consistent, caring communication

Office Support

• Keep the office running smoothly — managing files, correspondence, scheduling, and daily administrative tasks
• Maintain accurate client records in the agency management system
• Assist the agent and team with reports, mailings, and other operational needs
• Help coordinate client outreach, referral follow-ups, and community engagement efforts

Your Growth Path

This role is intentionally designed as a stepping stone. Here's what that looks like:

• Start part-time — learn the agency, the clients, and the industry
• Obtain your Property & Casualty (P&C) license — we'll support you through the process (required for advancement)
• Grow into a full-time role — demonstrate your value and transition into a full-time licensed agent or service representative position within the agency

We invest in people who invest in themselves. If you're hungry to build a career in insurance and financial services, this is the opportunity.

What We're Looking For

• Bilingual fluency in English and Spanish — required
• Strong communication and interpersonal skills
• Friendly, professional, and dependable
• Organized, detail-oriented, and able to manage multiple tasks
• Comfortable with basic computer use (Microsoft Office, email, etc.)
• No insurance license required to start — but must be willing to obtain a P&C license to be considered for full-time advancement
• Prior customer service or office experience a plus, but not required

Position Details

• Type: Part-Time
• Language Requirement: Bilingual English/Spanish
• License Requirement: Not required to start; P&C license required for promotion and full-time consideration
• Growth Opportunity: Clear pathway to full-time licensed agent role