Desktop Support Engineer

Job TitleInstallation and configure Windows 10/11 on Desktop LaptopConfiguration of operating system Language packs If anyConfiguration of outlook profile MS Teams and OneDriveInstall and configure Office application with other Line of Business ApplicationsEnsure the user profile data is backed upConfigure of IE settings network and printer drives Also check group policies are appliedConfiguration of printerDrive mapping to NeworkSharedHandson experience with Windows and Knowledge in Mac OS environments is added advantageDiagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etcMobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etcBasic knowledge on Office365 services Active Directory and user login methodsKnowledge on SCCM application push and deployment for workstationsWalking customers through installing applications and computer peripheralsGuide users with simple stepbystep instructionsConduct remote troubleshootingOS and Application support ticket handling on INC SRGood to have ticketing tool knowledge SNOW JIRA etcTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsHelp create technical documentation and manualsProven work experience as a Desktop Support Engineer Technical Support Engineer or similar roleKnowledge on Office application like WordExcel PowerPoint outlook TeamsWorking knowledge of office automation products and computer peripherals like printers and scannersProvide technical assistance and support issues related desktop support Teams Conferencing supportVIP user coordination and supportProfessionalism when resolving service delivery and client issues in a timely mannerIdentifying and escalating business and technical challenges as appropriate and in a timely mannerCommunicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all timeInstall and configure the AntivirusOther Roles and responsibilities during MigrationCoordinate with Migration Onsite team and scheduling teamHelping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the teamDisclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.