Desktop Engineer

EUC Desktop EngineerProvide onsite technical support for hardware and software issuesInstall configure and set up new hardware and software for end usersKnowledge on Device Management including Intune Creation of Intune Policies and knowledge of deploymentDiagnose and resolve technical issues related to desktops laptops printers and other peripheralsPerform routine maintenance and updates on equipment to ensure optimal performanceCommunicate effectively with customers to understand their issues and provide timely solutionsMaintain detailed records of service requests resolutions and equipment inventoryRepair and refurbish defective or damaged hardware componentsPerform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standardsManage inventory of spare parts and ensure adequate stock levelsKeep detailed records of repairs parts used and equipment statusEnsure all repaired devices meet the organizations quality standards before returning them to usersHandle more complex technical issues that cannot be resolved by Level 1 supportTrack and manage incidents using a ticketing system ensuring timely resolutionAssist users with technical training and guidance on software and hardware usageServe as an escalation point for Level 1 support providing guidance and support as neededDisclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.