Front Desk Agent - Full Time

We're Changing Entertainment. Come Join Us.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.We Love Our Work.Essential Duties and ResponsibilitiesAdditional responsibilities may be assigned as needed:Responsible for sign-in and sign-out of individual bankCheck guests in upon arrivalCollect appropriate cash and/or credit card paymentPost room charges, paid outs, and correctionsCheck guests out upon departureBalance postings at the end of shiftPrepare accurate and complete cash turn-in sheetMaintain informational records for marketing purposesPrepare reports as requestedProvide courteous and friendly service to all staff and guestsBring Us Your Best.Qualification RequirementsMust be at least 18 years of ageSix months to one year of computer experience requiredExperience with LMS preferredHigh school diploma or GEDExcellent communication skillsAbility to operate Front Desk System, calculator, and keyboard at 35 wpmFull understanding of company and departmental rules, regulations, policies, and proceduresAbility to read, write, and communicate effectively in EnglishAbility to perform basic math functionsSkilled in building and maintaining effective working relationships with staff and guestsGeneral computer proficiency with Microsoft Word, Excel, and OutlookLanguage SkillsAbility to read and interpret documents such as safety rules, operating procedures, and manuals in EnglishStrong verbal and written communication skills to interact effectively with guests, team members, and managementCapable of conveying information clearly and professionally in high-pressure or fast-paced situationsAble to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracyMust be able to document incidents, complete reports, and follow written instructions preciselyProficiency in communicating policies, procedures, and expectations to team membersReasoning AbilityAbility to apply common sense and sound judgment to carry out written, oral, or diagrammed instructionsStrong problem-solving skills in standardized situations involving multiple variablesCapable of making quick decisions under pressure while maintaining guest satisfaction and safetyAble to assess situations and respond appropriately to guest needs, operational challenges, or unexpected eventsDemonstrates logical thinking and adaptability in a fast-paced, high-volume environmentMust be able to prioritize tasks and manage time effectively during peak business hoursAbility to interpret and follow company policies, procedures, and regulatory guidelinesMaintains professionalism and discretion when handling sensitive or confidential informationCertificates, Licenses, RegistrationsMust qualify for all licensing and permit requirements as mandated by federal, state, and local regulationsPhysical DemandsRegularly required to stand for extended periods and use hands to handle tools, equipment, and objectsFrequently required to reach with arms, speak clearly, and actively listen in a fast-paced environmentVisual acuity required, including close vision, color differentiation, and peripheral awarenessAbility to lift and move: Up to 10 lbs regularlyUp to 30 lbs frequentlyUp to 50 lbs occasionally (with assistance or equipment as needed)Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spacesMay be required to navigate stairs, ramps, and uneven surfacesMust be able to perform physical tasks safely and efficiently in a dynamic and guest-facing settingWork EnvironmentMay be exposed to secondhand tobacco smokeFast-paced, high-energy atmosphere requiring excellent multitasking and communication skillsFrequent interaction with guests and team members in a dynamic customer service settingMay involve standing, walking, or moving for extended periods during shiftsMust be comfortable working in areas with varying noise levels, lighting, and temperature conditionsFlexibility required to work nights, weekends, holidays, and overtime based on business needsCompliance with uniform and grooming standards is requiredMust adhere to all company policies, procedures, and regulatory guidelinesReasonable accommodations will be made for individuals with disabilities in accordance with applicable lawsStay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment. Follow us.Equal Opportunity Employer PENN Entertainment