Sr Business Analyst
CBTS
Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners Improves self-service customer capabilities across all client customer-facing websites Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis Coordinates and executes website testing as needed during and after deployments of enhancements #J-18808-Ljbffr
Vacancy posted 5 days ago
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