Experienced European Automotive Service Advisor

Job Description

Job Description

Experienced Automotive Service Advisor – European Vehicles

Euromotive Performance – Pompano Beach, FL

Euromotive Performance is looking for an experienced, professional Automotive Service Advisor to join our growing European automotive repair facility in Pompano Beach.

This is not an entry-level position . We are looking for someone who already understands how a professional automotive service department operates and can confidently manage customers, technicians, estimates, parts, workflow, and follow-up from the initial appointment through vehicle delivery.

We specialize in European vehicles including BMW, Mercedes-Benz, Audi, Porsche, Land Rover/Range Rover, Bentley, Rolls-Royce, MINI, Volkswagen, Volvo, Maserati, McLaren, and other European makes.

What We're Looking For

The right candidate is organized, technically knowledgeable, proactive, professional with customers, and comfortable selling necessary repairs and maintenance without using high-pressure tactics.

You must be able to communicate technical information in a way customers can understand while also communicating effectively with experienced European automotive technicians.

The Person We're Looking For

We're looking for someone who takes ownership of their position.

You shouldn't need to be reminded to call a customer, check on a part, follow up on an estimate, or find out why a vehicle hasn't moved through the shop.

We want someone who is proactive , pays attention to detail, communicates well, and understands that excellent customer service and strong sales come from building trust and providing accurate information.

Our ideal Service Advisor can balance customer service, technical knowledge, sales, organization, and shop productivity while maintaining a professional experience for every customer.

If you are an experienced Automotive Service Advisor looking for a long-term opportunity with a European specialty shop and you meet the requirements above, we would like to hear from you.

Please apply with your résumé and include your automotive Service Advisor experience, the shop-management systems you have used, and the European vehicle brands you have worked with.

Please do not apply if you do not have at least 3 years of automotive Service Advisor / Service Writer experience.

Compensation:

$80,000 - $120,000

Responsibilities:

You will be responsible for managing the customer experience from beginning to end, including scheduling appointments, greeting customers, documenting concerns accurately, opening repair orders, coordinating with technicians, sourcing and verifying parts, preparing estimates, obtaining approvals, updating customers, monitoring repair progress, reviewing completed work, collecting payment, and following up after service.

You will also be expected to:

• Review technician inspections and diagnostic findings

• Build accurate repair estimates

• Verify correct parts using OEM and aftermarket catalogs

• Research factory maintenance and repair procedures when necessary

• Keep customers informed throughout the repair process

• Maintain communication between the front office and technicians

• Prioritize work and help maintain an efficient shop workflow

• Follow up on declined work and previously recommended services

• Maintain complete and accurate repair-order documentation

• Help build long-term relationships with our customers

Qualifications: What We're Looking For

The right candidate is organized, technically knowledgeable, proactive, professional with customers, and comfortable selling necessary repairs and maintenance without using high-pressure tactics.

You must be able to communicate technical information in a way customers can understand while also communicating effectively with experienced European automotive technicians.

REQUIRED QUALIFICATIONS

Applicants must meet the following requirements:

• Minimum 3 years of recent experience as an Automotive Service Advisor / Service Writer

• Strong automotive mechanical knowledge and understanding of repair procedures

• Experience working in a professional independent repair facility or dealership environment

• Highly proficient with Tekmetric or comparable automotive shop-management software

• Comfortable creating repair orders, estimates, digital vehicle inspections, parts and labor quotes, customer authorizations, and invoices

• Ability to read and understand automotive parts diagrams and electronic parts catalogs

• Familiarity with systems such as PartsLink24, factory parts catalogs, OEM repair information, factory service procedures, labor guides, wiring diagrams, technical service bulletins, and diagnostic information

• Ability to research correct factory repair procedures and communicate the information with technicians

• Strong understanding of automotive parts, labor operations, maintenance schedules, diagnostic procedures, and repair recommendations

• Ability to review technician findings and turn them into accurate, understandable customer estimates

• Strong telephone, text, email, and face-to-face communication skills

• Proven ability to present and sell legitimate maintenance and repair recommendations

• Excellent follow-up skills

• Strong organizational and multitasking ability

• Professional appearance and attitude

• Valid driver's license

• Reliable, punctual, and dependable

About Company
About Euromotive Performance

Euromotive Performance is an established independent European automotive repair facility located in Pompano Beach, Florida .

We operate from an approximately 6,000-square-foot facility and specialize in the service, diagnostics, maintenance, and repair of European vehicles.

We are ASE Certified and licensed by the State of Florida and Broward County .