Certified Medical Assistant

POSITION TITLE: MEDICAL ASSISTANT

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves in delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!

POSITION SUMMARY

The Certified Medical Assistant (CMA) at Borland Groover coordinates patient care under the direction of the provider, including both direct and indirect patient care, patient and family education, and care transitions. The CMA must collaborate with the providers in the clinical area to maximize efficient patient flow within a fast-paced Gastroenterology specialty practice.

ESSENTIAL JOB FUNCTIONS

• Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies.
• Drives customer service initiatives by creating and owning the patient experience.
• Pre-check charts for patients scheduled to be seen in the office, ensuring all necessary results and records are present for review.
• Assist provider with physical examinations on patients as needed.
• Participates in patient treatment regimen, including administering medications (under the order of a physician).
• Performs a variety of office responsibilities, including answering the phone, taking messages, and performing triage within the scope of MA practice in an accurate and timely manner.
• Review instructions for medications and diet with patients.
• Send referrals to other physicians-examples: surgeons, Hematology, Oncology, etc.
• Process and review patient education pertaining to their ongoing care and when necessary to HIPAA appointed care provider prior to implementation.
• Administer and document vaccines according to the provider's order.
• Maintain accurate documentation, including, but not limited to, clinical notes in electronic health records.
• Process all prescription refills and authorization under the direction of the provider-document in the electronic health record.
• Covers other clinical team members as needed and may require phone call coverage or clinic coverage, which may include some travel to different offices.
• Send physicians' procedures and hospital lists to the coding and hospital desk.
• Check the charts at the end of the day to ensure that everything has been completed, scheduled, and signed off.
• Practices universal precautions.
• This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
• Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.).
• Review and process PAQ/Clinical Tasks as directed by your provider.
• Place recalls at the provider's discretion.
• Other duties as assigned by the Director of Office Management, Office Manager, and Clinical Lead.

ADDITIONAL RESPONSIBILITIES

• Provide/Educate prep information for each Direct Access procedure (DAP) and procedure recall patients.
• Stock and clean exam rooms.
• Must follow the organization's Code of Conduct.
• Performs other related duties as assigned.

COMPETENCIES

• Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.
• Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery.
• Compassion - Exhibits empathy and a desire to take action to address the patient's needs. Communicate with patients in a warm and sincere manner. Have a strong desire to be of service to others.
• Time Management - The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines.
• Collaboration - Exhibiting interpersonal skills, working with others, building trust and communication to cultivate the ideal patient experience. Interact and cooperate with diverse multidisciplinary teams to coordinate patient care.

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Strong customer service skills with both patients and other departments within the practice.
• Ability to maintain confidentiality and communicate in person, by phone, or in writing.
• Ability to work independently and in a team environment.
• Competency in Microsoft Office, EMR, and other medical software.
• Ability to communicate effectively with physicians and staff both verbally and in writing.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to handle patient issues tactfully and professionally.
• Attention to detail.
• Ability to communicate in English.

EDUCATION AND EXPERIENCE

• Previous GI experience preferred.
• High School diploma or equivalent required.
• An active Certified Medical Assistant Certification is preferred but not required.
• Must possess BLS certification or have the ability to obtain certification within 90 days.
• At least 1 year of experience working with patients in either a hospital or office setting is preferred.
• Formal completion of a medical assistant program or an associate degree in medical assisting is preferred.

PHYSICAL REQUIREMENTS

Physical Demands

• Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
• Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential
• Walking: Must be able to access and navigate each department at the organization's facilities: essential
• Pushing/Pulling: marginal
• Standing: essential
• Repetitive motion: marginal
• Reaching: marginal
• Bending: marginal

Emotional Demands

• Fast pace: essential
• Multiple Stimuli: essential
• Intense customer interaction: essential
• Frequent change: essential

Mental/Sensory Demands

• Memory: essential
• Reasoning: essential
• Hearing: essential
• Reading: essential
• Analyzing: essential
• Logic: essential
• Verbal communication: essential
• Written communication: essential

BENEFITS (FULL-TIME EMPLOYEES)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Initial Uniform Allowance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.