Associate Patient Care Coordinator

Associate Patient Care Coordinator

Optum NY/NJ, is seeking an Associate Patient Care Coordinator to join our team in Lake Success, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Working Schedule: A 37.5 hour week between the hours of Monday -Friday 7am to 6pm; With a Saturday 8am to 4pm on a rotational basis. The schedule will be determined by the supervisor upon hire.

Location: Suite 215 1 Dakota Dr, New Hyde Park, NY 11042

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Planning and building the procedure schedules and confirming patients on the schedule
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Check In and Check Out patients
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Sends patient records to primary care physician
• Assists with other tasks as assigned
• Obtain accurate and updated patient information, such as name, address and insurance information
• Obtain patient signatures for required documents
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of computer proficiency experience in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to abide by Optum guidelines including being on time for shift

Preferred Qualifications:

• 1+ years of experience working in medical front office position
• Experience working with an electronic health record (EPIC)
• Knowledge of medical terms
• Ability to be empathetic and kind towards patients
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.