Account Manager / Operations Specialist

About the Role

We're looking for a seasoned Operations Specialist who thrives in high-performance environments and loves taking ownership. This isn't an entry-level role - it's an opportunity for a proven professional to step directly into a position of trust, autonomy, and strategic influence.

You'll manage premium client accounts exceeding $1 million , drive operational excellence across our Post Production division, and act with the mindset of a business owner. From day one, you'll be empowered to make decisions that shape workflows, elevate client experiences, and strengthen Aberdeen's operational foundation.

Why This Role Matters

This is a key position at the heart of our operations - where client relationships, strategic thinking, and flawless execution meet. The ideal candidate will bring a strong mix of leadership, client management, and process innovation to a fast-moving, collaborative environment that values accountability, creative problem-solving, and teamwork.

What You'll Do

• Lead with Impact: Take immediate ownership of major client accounts, ensuring service excellence, retention, and growth.
• Drive Operational Excellence: Oversee workflows across multiple service lines (AberFast, AberCap, Post Production) with precision and agility.
• Think Like an Owner: Make strategic business decisions that balance operational efficiency with long-term profitability.
• Champion Innovation: Identify opportunities for process improvement and actively integrate AI tools and new technologies to streamline operations.
• Collaborate and Lead: Partner closely with department leads, managers, and executives to deliver seamless service and organizational alignment.
• Adapt and Thrive: Embrace change as the company evolves - leading by example in adopting new tools, methodologies, and approaches.

What You Bring

• Proven Experience: Demonstrated success managing high-value client portfolios (>$1M) with autonomy and accountability.
• Operational Mastery: Ability to navigate complex systems, prioritize effectively, and deliver results under pressure.
• Strategic Mindset: A deep understanding of how operational decisions affect business outcomes.
• Service Excellence: A genuine commitment to exceptional client and team experiences.
• Tech Fluency: Enthusiasm for leveraging AI and automation to elevate performance.
• Cultural Alignment: A natural embodiment of our core values - Accountability, Solution-Driven, and Team Player.

Your First 90 Days

This role includes a 90-day immersion period - not a "training" phase, but an opportunity to demonstrate your mastery and alignment. By the end of this period, you'll be expected to operate independently, with full ownership of your accounts and initiatives.

What You'll Love About Aberdeen

• A collaborative, values-driven culture built on trust and autonomy
• The chance to shape systems, strategies, and client relationships directly
• Exposure to cutting-edge technologies, including AI integration across business functions
• A company that values your insight, innovation, and leadership

• Team Player.

Experience Requirements:

• Minimum 5-8 years in account management, client services, or operations management within a fast-paced, service-driven environment
• Proven track record managing high-value accounts ($1M+) with measurable client retention, satisfaction, and revenue growth outcomes
• Demonstrated experience handling urgent, high-stakes client situations (code-blue incidents) with composure and successful resolution
• Background in media, broadcast, post-production, or digital content production strongly preferred
• Experience in process improvement, procedure development, and operational optimization
• Demonstrated ability to adapt to new technologies, tools, and evolving role requirements

Technical Proficiency - Required:

• Advanced CRM expertise: Salesforce or similar required
• Computer proficiency: Ability to work efficiently on computers with strong navigation skills across multiple systems and platforms
• Microsoft Office Suite: Advanced proficiency in Word, Excel, Outlook, Internet Explorer
• AI proficiency: Experience using AI tools (ChatGPT, Claude, or similar) in professional workflows; strong AI prompting skills; ability to evaluate and implement AI solutions

Technical Knowledge - Preferred:

• Understanding of digital media file types (QuickTime, MXF, MPEG, MP4), video quality control, broadcast operations, and postproduction workflows
• Familiarity with non-linear editing systems (Final Cut Pro, Premiere)
• Basic understanding of cloud storage systems (Amazon Cloud S3) and enterprise video workflows

Education Requirements:

• Bachelor's degree in Business, Communications, Media, Science, Engineering, IT, or related field required