Patient Services Representative

Patient Services RepresentativeAt ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.As a Patient Services Representative you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.What You'll Do as a PSR:Greet patients warmly and check them in using our Electronic Health Record (EHR) systemCoordinate and order sleep study devicesReview upcoming schedules to confirm insurance and patient documentation are completeSchedule appointments and manage patient flow for a smooth clinic experienceAnswer incoming calls and provide overflow support to the call center as neededOpen and close the clinic following established protocolsEnsure proper documentation, process payments, and support daily clinic operationsOrder medical supplies and pharmaceuticals as neededWhat You Bring:Strong time management skills and the ability to multitask effectivelyExperience working with performance-based goals or metricsExperience with insuranceA customer-first mindset and excellent communication skillsTech-savvy with experience in Microsoft Office and Electronic Health RecordsHigh attention to detail and accuracyA problem-solver who thrives in a fast-paced environmentA positive, team-oriented attitude and strong work ethicAbility to train at our Woodbury and Blaine clinicsValid driver licenseWhy Choose ADVENT:16+ days PTO (prorated first year) + paid holidaysHealth, dental, and vision coverage with employer-paid HRA401k match & life insuranceRegular business hours—no nights or weekendsA culture that values solutions and encourages growthSchedule: Monday, Tuesday, Thursday and Friday: 7am-5:30pmThis is a full-time, 32hr flex position