Personal and Commercial Lines Account Manager

Job Description

Job Description

Townsend Insurance Group | Danvers MA We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to their needs, we do not work for insurance carriers; we work to serve our customers.We're a growing independent agency on the North Shore seeking a detail-oriented Personal and Commercial Lines Account Manager to support a book of business across Massachusetts, with additional accounts in New Hampshire, Maine, and Connecticut.Position Overview:This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team. You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth.Why Join Us:Competitive salary with opportunities for performance-based bonusesFamily-owned agency with a collaborative, team-first culture where your contributions are valuedSupportive leadership that prioritizes open communication, flexibility, and work-life balanceEstablished client base and strong carrier relationships across MA, NH, ME, and CTOpportunity to manage a diverse book with the support you need to succeedClose collaboration with experienced producers and team members who genuinely support one anotherLong-term growth potential within a stable, community-focused agencyBenefits: Health, Dental, and Vison Insurance,401K with employee contribution,2 Weeks (80 hours) Paid Vacation Time - Accrued,6 Sick Days Per Year,2 Personal Days,9 Paid Holidays,3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day),12 Hours of Volunteer TimePosition: Personal and Commercial Lines Account ManagerPay: $60,000 to $75,000 SalaryPay type: ExemptHours: Monday through Friday, 9:00am to 5:00pmSchedule: In OfficeLocation: Danvers MAKey Responsibilities:Manage a book of personal and commercial lines accounts, maintaining strong client relationships through consistent, responsive serviceRespond promptly to client inquiries, service requests, and issues, ensuring a high level of customer satisfactionReview client exposures and existing policies to ensure appropriate coverage while handling frequent policy updates and changesPartner with producers to support new business activity, including quoting, binding, and onboarding of new accountsProvide timely, accurate day-to-day service, prioritizing workload to meet deadlines and service standardsMonitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processingPerform regular account reviews with a focus on retention, coverage accuracy, and cross-selling opportunitiesQualifications:3-5 years of prior insurance industry experience preferredHigh school diploma or the recognized equivalent, requiredMust have an active P and C LicenseProficient in the use of Windows programs including Outlook, Word and Excel