Automotive Service Advisor

Automotive Service Advisor

Andrews Transportation Group is a family-owned and operated organization focused on 100% customer satisfaction, employee development, and long-term success. With two great locations in Brentwood, TN, and Mt. Juliet, TN, we are proud to treat our employees and customers like family. We value team members who are passionate, motivated, dependable, and committed to delivering an exceptional customer experience.

Every employee at Andrews Cadillac plays an important role in our continued success. As an Automotive Service Advisor, you will serve as a key point of contact for our service customers, helping ensure clear communication, accurate repair order documentation, efficient workflow, and a positive service experience from start to finish.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• Short-term and long-term disability
• Paid training and career development
• Company events
• Paid holidays
• Employee discounts on products and services
• Work/life balance
• Salary plus commission

Responsibilities

• Greet customers promptly, professionally, and courteously.
• Obtain accurate customer and vehicle information.
• Listen carefully to customer concerns and document reported vehicle symptoms clearly and accurately.
• Determine and recommend maintenance based on the vehicle's age, mileage, service history, and manufacturer guidelines.
• Prepare complete and accurate estimates for labor, parts, and recommended services.
• Establish and monitor follow-up times with customers.
• Track the progress of each vehicle throughout the day and provide timely, frequent updates to customers.
• Verify that final invoices accurately reconcile with the work performed on the repair order.
• Clearly explain completed maintenance, repairs, recommendations, and charges to customers.
• Work collaboratively with technicians, valet drivers, and service team members to support efficient workflow and timely vehicle delivery.
• Help ensure every customer receives an exceptional service experience.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer-facing automotive service role required.
• Experience with Reynolds Ignite preferred.
• Proven track record of achieving exceptional customer satisfaction.
• Strong computer skills required.
• Ability and willingness to learn new systems and processes.
• Excellent communication, organization, and follow-up skills.
• Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
• Valid driver's license and clean driving record required.
• Must be willing to participate in a pre-employment background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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