Manager I - Payment & Operations

Lake Mary HQ 1000 Primera Blvd Lake Mary, FL 32746, USA We are Addition Financial, a member‑owned, not‑for‑profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits do not drive us and never have. Since 1937, we have been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We are looking for team members who not only want to do meaningful, challenging work, but who also have a heart for service. Summary The Manager of Operation reports to the Director of Operation. This role is responsible for overseeing daily accounting functions, including wire transfer, ACH and shared drafts, financial operations, and compliance. This role ensures accuracy in financial transactions, manages reconciliations, and supports operational efficiency within the credit union. A background in a credit union or banking environment is preferred. Duties & Responsibilities Supervise daily processing of ACH transactions, wire transfer, and share drafts, ensuring accuracy and efficiency. Identify opportunities to enhance efficiency in ACH, wire, and Fed payment processing. Ensuring compliance with NCUA, OFR, and other regulatory requirements. Monitor transactions for discrepancies and resolve issues promptly. Handle complex payment disputes, chargebacks, and transaction errors. Identify and resolve issues as they arise, ensuring smooth payment process and operations. Track and analyze payment processing data to identify trends and areas for improvement. Assist in evaluating and integrating new payment technologies. Ensuring operation transaction records align with accounting entries to prevent discrepancies. Coordinating efforts to meet financial regulations and audit requirements. Assist with audits and regulatory examinations by preparing necessary documentation and reports. Collaborate with other departments to enhance operational efficiency and improve member service. Provide training and guidance to Payment and Operation staff, ensuring proficiency in Core System Symitar, General Ledger, Synergy and other related systems. Provide coaching and mentorship to payment operations staff to enhance their skills and knowledge. Develop and implement payment and operation procedures. Responsible for handling department wide projects and tasks as assigned. Perform other responsibilities as assigned by the supervisor. Requirements Education: Bachelor’s degree in accounting, Finance, or a related field preferred Experience: 10+ years of experience in accounting, including strong working knowledge of credit union daily accounting operations. Financial Institution Experience: Background in a credit union or banking environment is preferred, not required. System/Program Knowledge: Proficient in Banking Software-Symitar, Synergy, Accounting systems and Microsoft Office Excel Oracle NetSuite experience is a plus. Additional Requirements: Strong organizational and analytical skills with attention to detail. Ability to multitask and manage deadlines in a fast‑paced environment. Able to work independently and collaboratively in a team environment. Excellent verbal and written communication skills. Physical Demands Sitting for long periods at a time. Regularly required to talk or listen. Occasional lifting of office supplies up to 20 lbs. Vision abilities including close vision and ability to adjust focus. Mental Demands Must understand and follow a set of clear oral and/or written procedures without deviation. Performs repetitive routine tasks. Withstand moderate amounts of stress. Must adhere to a provided work schedule to meet a set of qualitative production standards. Perform tasks that vary little from day to day. Implements others’ decisions/procedures with little judgment required. Must relay information orally. Benefits We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including: 401k with profit sharing contribution Comprehensive medical, dental and vision coverage from leading insurance providers Continuing education and up to $5,000 in tuition assistance annually Generous vacation and sick pay Paid parental leave and volunteer time off Major holidays off including Federal holidays that many other industries don't observe Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Addition Financial Credit Union