Account Manager

Job Description

Job Description

Job Summary

Wilkin Management Group is seeking an experienced Account Manager to provide onsite management and oversight for a community association located in East Stroudsburg, PA. This position requires a dedicated professional who can effectively manage daily operations, maintain strong relationships with the Board of Directors and residents, and ensure the community is maintained to the highest standards.

The ideal candidate has community association management experience, strong organizational and communication skills, and the ability to work independently while collaborating with our corporate support teams.

Key Responsibilities

• Serve as the primary onsite liaison for the Board of Directors, homeowners, vendors, and community stakeholders.
• Prepare for and attend Board, annual, and special meetings as required.
• Oversee day-to-day community operations and ensure timely resolution of resident concerns.
• Conduct routine property inspections and follow up on maintenance needs, violations, and outstanding action items.
• Coordinate and oversee vendor services, maintenance, repairs, and community projects.
• Review invoices, contracts, and financial reports in collaboration with the corporate accounting team.
• Ensure compliance with governing documents, community rules, and applicable Pennsylvania regulations.
• Assist with budget preparation, financial oversight, and Board reporting.
• Coordinate emergency response and address urgent property-related matters.
• Work closely with internal accounting, maintenance, and administrative teams to ensure efficient community operations.

Required Qualifications

• CMCA (Certified Manager of Community Associations) preferred.
• Minimum 5 years of property management or community association management experience preferred.
• Strong understanding of HOA/condominium operations, Board governance, and budgeting.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently, prioritize responsibilities, and manage multiple tasks.
• Proficiency with property management software and Microsoft Office.
• Valid driver's license and reliable transportation.
• Strong problem-solving, organizational, and customer service skills.
• Availability to work onsite in East Stroudsburg, PA, three days per week, with flexibility to attend scheduled Board meetings as needed.