General Manager

General Manager

Employer: Edge Sports Global Location: Various Facilities- Rhode Island

Responsibilities

Facility Operations

• Oversee daily operation of the ice rink and surrounding facilities
• Schedule public skating, hockey, figure skating, lessons, rentals, and special events
• Ensure ice quality through resurfacing and maintenance coordination
• Monitor refrigeration, HVAC, lighting, and facility systems
• Coordinate opening and closing procedures
• Maintain cleanliness and overall appearance of the facility

Ice Maintenance & Safety

• Supervise ice resurfacing operations using equipment such as a Zamboni
• Monitor ice thickness and temperature
• Ensure compliance with safety regulations and risk-management policies
• Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits
• Respond to accidents, injuries, and emergency situations
• Maintain incident and accident reports

Staff Supervision

• Hire, train, schedule, and supervise rink employees
• Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)
• Conduct employee evaluations and disciplinary actions
• Ensure staff certifications and training remain current
• Develop team communication and operational procedures

Customer Service

• Address customer questions, complaints, and concerns
• Ensure a safe and enjoyable guest experience
• Coordinate memberships, rentals, and group bookings
• Build relationships with local hockey leagues, schools, and skating clubs
• Support community outreach and promotional programs

Financial Management

• Prepare and manage budgets
• Monitor revenue and operating expenses
• Handle cash management and reporting procedures
• Approve purchases and vendor contracts
• Track attendance, sales, and program performance
• Assist with pricing strategies and financial forecasting

Event & Program Coordination

• Organize tournaments, competitions, birthday parties, and special events
• Coordinate ice time allocation among teams and programs
• Work with coaches, referees, instructors, and league organizers
• Promote seasonal programs and community events

Compliance & Administration

• Ensure compliance with local, state, and federal regulations
• Maintain permits, insurance documentation, and operational records
• Develop policies and emergency action plans
• Coordinate inspections and regulatory reporting

Marketing & Community Relations

• Support advertising and social media efforts
• Promote skating programs and public events
• Develop partnerships with schools, youth organizations, and sponsors
• Increase participation and customer retention